Information Governance Solutions Manager

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in the Firm's global operations center in Tampa, FL.

General Description:

We are seeking an Information Governance Solutions Manager to join our team. The Information Governance (IG) Solutions Manager is responsible for the strategy, roadmap, and delivery of firm wide IG system and solution capabilities across our ecosystems. This role translates regulatory, client, and attorney requirements into scalable product features; orchestrates complex data and platform migrations; and drives adoption by coordinating with cross functional change management, UAT, training and support teams. The ideal candidate brings deep experience with law firm platforms (e.g., DMS, CRM, time/finance, collaboration) and a track record of leading multi system transitions while safeguarding confidentiality, defensible disposition, and operational resilience.
 

Key Responsibilities and Essential Job Functions:
Product Strategy & Roadmap

• Own the IG product vision, roadmap and system implementation; align features to attorney workflows, risk controls, and firm objectives.
• Define measurable outcomes for data lifecycle (creation, classification, retention, disposition) and matter‑centricity across platforms.
• Lead cross‑functional discovery and requirements—partnering with Legal Ops, Risk/Compliance, KM, IT, Practice Groups and other stakeholders, translating these into acceptance criteria.
• Coordinate vendor roadmaps and assess system capabilities to mitigate transition risk and ensure sustainable integrations.
   

Platform Ownership (Law‑Firm Ecosystem)

• Serve as product owner for IG capabilities spanning DMS and collaboration tools, including new and emerging technologies with strong influence on system selection and implementation.
• Govern integrations, security models, metadata standards, and Client‑Matter schemas to ensure useability and compliance.
• Establish product KPIs and dashboards for adoption, data quality, risk exceptions, and support responsiveness.
   

Delivery, Migrations & Change Management

• Plan and lead IG system migrations and implementations, with strong focus on streamlining workflows.
• Orchestrate cutovers and “run sheets,” resource allocation, vendor coordination, and contingency planning for mission‑critical transitions.
• Drive IG platform adoption: lead UAT, QC, training, and communications; publish knowledge‑base content and rollout playbooks.
   

Information Governance, Risk & Compliance

• Translate regulatory and client obligations into product controls (classification, ethical walls, legal hold, retention/disposition, auditing).
• Partner with Risk/Compliance to codify policy‑to‑technology mappings and monitor control effectiveness across systems.
• Collaborate with Legal teams to ensure appropriate levels of risk mitigation and oversight of firm and industry best-practices.
• Work with Retention & Disposition to ensure defensible disposition and support for privacy requests through standardized metadata and automation.
• Monitor system integrity and performance; coordinate rapid resolution with vendors and internal engineers for high‑priority issues.

Data Architecture & Operations

• Work with Data Governance to address data mapping and restructuring from unstructured sources into Client‑Matter formats to optimize search, analytics, and compliance.
• Implement automation for imports/workflows; standardize procedures to improve administrative effectiveness.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law. 
• Special projects and duties as assigned. 
   

Required Skills:

• Proven leadership of complex platform migrations and cloud transitions (e.g., DMS to cloud; CRM to Azure).
• Hands‑on experience managing or supporting the firm platforms listed above (DMS, Records, collaboration).
• Mastery of stakeholder management, vendor coordination, and communication across attorney, business, and IT groups.
• Expertise in UAT/QC, requirements documentation, release management, and user training/support.
• Strong understanding of Client‑Matter schema, matter‑centricity, metadata governance, and legal‑hold/retention practices.
• Focus on continuous learning, including attendance at industry events, educational achievements and certifications as appropriate.
• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
   

Required Qualifications & Education:

• 7–10+ years in product management, IG, or enterprise applications within a large law firm or professional services environment.
• Bachelor’s degree or work equivalent required.
   

Preferred Qualifications & Education:

• PMP certification
• Experience leading and mentoring teams and instituting project management workflows.
• Background in law firm consolidations and multi region deployments.
   

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Benefits may vary by position and office.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.