Role Purpose
* A technical expert focused on end-to-end delivery of the AlinIQ Digital Health applications. Along with the technical aptitude, this role is client facing and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction
Job Specifications
Qualifications
- Bachelor’s degree or equivalent Global education in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
- 1~3 years of experience preferred installing, configuring and/ or maintaining diagnostics laboratory informatics applications
Special Skills & Knowledge
- Sound understanding of diagnostics laboratory workflows and related technologies
- Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
- Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
- Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
- Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet
- Fluent in Cantonese or English, fluent in Mandarin
Key Competencies & Desirable skills
- Strong verbal and written communication skills with excellent customer facing capabilities
- Attention to detail and a concern for quality
- Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way
Key Accountabilities
Strategic
- Become a trusted advisor to customers
- Identify customer needs, propose solutions, and resolve problems
- Provide feature/ product enhancement input based on customer feedback
- Maintain and assume accountability for a culture of high customer service
- Mainly responsible for the maintenance and installation of middleware/AlinIQ products in Hong Kong and Shenzhen China
Operational
- Execute project work plans with a focus on timely completion & risk mitigation
- Track and report on assigned project aspects on a regular basis
- Configure and integrate products to customer specifications; deliver training
- Provide customer support assistance, as needed
- Revise and keep up to date, all project documents and systems of record
- Participate in team and customer meetings effectively
Be available for potential shift work and travel to client sites up to 60% of the time
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.