Job Description
Plaza Infiniti in Creve Coeur is now under the umbrella of fast-growing MileOne Autogroup and we are expanding our Sales Support Team. We are looking for a full-time delivery specialist who can assist us in providing premier customer service to our sales customers. This role is Monday through Saturday, with Tuesdays off. Pay range is $20-$22/hour with additional bonus components based on performance.
Experience Everything MileOne has to Offer:
- Competitive compensation
- Training and mentoring
- Great opportunities for advancement
- Positive, success driven work environment
- State of the art CRM, Inventory management & Internet resources
Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.
Summary:
The Delivery Specialist is responsible for ensuring our customers are confident in their vehicle purchase, has an exceptional customer experience, and understands the next steps in their car ownership journey.
Essential Duties:
- Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety
- Introduces customers to service and parts personnel, indicating shop location and hours of operation
- Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction
- Strives for high ranking on manufacturer surveys
Qualifications:
- Valid Driver’s License, with less than 2 moving violations
- Must be at least 18 years old
- 2 years of Retail/Direct to consumer sales experience
- Bilingual skills is preferred
- Must be able to effectively communicate and demonstrate each feature of the vehicle
- Must be available to work nights, weekends and/or be on-call
- Ability to explain technology to individuals who may/may not be technologically inclined
- Self-Starter with proven ability to seek out new ways to build opportunities for the dealership and customer satisfaction
MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.
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