Job Description:
Essential Job Functions
Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies
Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day
Responsible for the accurate handling and timely execution of any policy worked
Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client's financial guidelines
Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
Perform other related duties as assigned or required daily
Must provide an elite customer service experience via letters or phone calls made internally or externally
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Mandatory Qualifications
High School Diploma as minimum degree (will be required to provide)
Candidate would need to be in a 25 miles radio from any of our DXC offices listed below and commute up to two days a week
2 minimum years of Individual Life Insurance experience is mandatory
2 minimum years of death claims full cycle processing experience is mandatory
Working knowledge of life insurance products and applicable policies, procedures, and guidelines
Microsoft Office and MS Teams work experience
Great typing and documenting skills
Empathy, sensibility and high sense or touch are necessary for the type of support we provide to our customers
Inbound/outbound customer service experience, communication skills and phone etiquette are required
Great ability to multitask between client´s applications and DXC systems
Work Environment:
Laptop, docking station, monitors, headset will be provided
Schedule: Monday – Friday, business hours are 7 30am to 6pm CST
This position may require commuting up to 2 days per week to a DXC office
Applicants must be located within commuting distance of one of our office locations
All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
OFFICE LOCATIONS:
Austin Springdale, 979 Spring Rd, Suite 97, Austin, Texas, 78702
1615 Poydras Street, Suite 2300, New Orleans, LA, 70112
One Loudoun, Floor 2, Suite 231, 20408 Bashan Drive, Ashburn, VA, 20147
11400 SE 8th Street, Suite 210, Bellevue, WA, 98004
4000 N Mingo Road, Tulsa, OK, 74116
65 Fairchild St. Charleston, SC, 29492
Blackbaud building on Daniel Island, 1225 Woodward Avenue, 8th floor. Suite 800, Detroit, MI, 48226
6901 Windcrest Dr, D2-1E-76, Plano, TX, 75024
34505 West 12 Mile Road, Suite 215, Farmington Hills, MI, 48331
100 Centerview Drive, Suite 100, Nashville, TN, 37214-3439
285 North 6th Street, 4th Floor, Suite 400, New York, NY, 11211
Carnegie Hall Tower, 152 West 57th Street, Midtown Manhattan, New York, NY, 10019
645 Paper Mill Office, Newark, DE, 19711
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
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Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.