Individual Distribution Manager

ABOUT US:

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.

Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change”

YOUR JOB:

In your role of Individual Distribution Manager, you will support the growth and retention of Cigna Healthcare’s Individual business across the UAE through both direct and intermediary channels.

The role focuses on sales execution, performance management, and commercial discipline, ensuring sustainable and compliant delivery under the direction of the Director, Individual & SME Distribution.

You’ll lead the Individual sales and retention teams, strengthen broker relationships, and work cross-functionally with Product, Finance, Underwriting, Compliance, Marketing and IT to deliver strong results and a positive customer experience.

MAIN RESPONSABILITIES:

• Deliver new business and retention targets for the Individual business.
• Drive disciplined pipeline management and accurate Salesforce forecasting.
• Coach and develop the sales and retention teams for consistent performance.
• Build strong broker and aggregator partnerships to enhance conversion.
• Partner with Product, Finance and Underwriting to support pricing and margin optimization.
• Champion compliance and operational excellence across all processes.
• Foster a customer health first culture and manage escalations effectively.
• Promote Salesforce adoption, data accuracy and process improvement.
• Drive collaboration with Marketing and Digital to improve lead quality.

SKILLS AND KNOWLEDGE NEEDED:

• Education Level: Bachelor’s degree in business, Finance or related field (MBA preferred).
• Specific Knowledge:
  • Strong understanding of UAE individual health insurance, including broker and aggregator dynamics.
  • Familiarity with Salesforce, compliance frameworks, and regulatory requirements (CBUAE, DHA, DOH).
  • Commercial judgement and ability to interpret P&L metrics.
  • Excellent communication, stakeholder management and leadership skills.
• Experience:
  • 7–10 years in health insurance, including at least 2 years in a supervisory or leadership role.
  • Proven record in sales delivery, conversion management and retention growth.

WHAT WE OFFER:

• Permanent contract
• Role shift and working hours: 40 hour working week (Monday to Friday, 9am–6pm with 1 hour break).
• Training details: Cigna onboarding program
• Multicultural working environment with Hybrid working.
• Enjoy working from the comfort of your home 3 days per week and 2 days from our Middle East offices.
• Private Medical Insurance.
• Educational Development Program.

What we are looking for

We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna today

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.