Incident Response Analyst Lead

• 24×7×365 monitoring and alert triage

• ITIL Incident Management (P1–P4)

• Major Incident command and stakeholder communications

• ITIL Problem Management and Root Cause Analysis (RCA)

• SOP creation, governance, and operational housekeeping

• Continuous improvement and automation roadmap

A. Monitoring & Event Triage (24×7)

• Facility alerts, including:

• Infrastructure and platform alerts:

B. Incident Management (Restore Service Fast)

• Incident logging, categorization, prioritization, investigation, resolution, recovery, and closure

• Major Incident (MI) declaration, command, and communication cadence

• Stakeholder updates aligned to incident severity and impact

C. Problem Management (Prevent Recurrence)

• Problem identification from recurring incidents and alert trends

• RCA coordination using standard methodologies

• Known Error documentation and workaround tracking

• Corrective and preventive action tracking to closure

D. Command & Control

• Primary Point of Contact (PPOC) for site-level alerts and incidents

• Incident Commander role for high-severity and Major Incidents

• Structured handoffs to global or downstream teams, including documented shift turnover

E. Housekeeping & Operational Hygiene

• Ticket quality enforcement and audit checks

• Monitoring noise reduction through alert tuning requests and evidence packs

• Runbook and SOP upkeep

• Execution of daily, weekly, and monthly operational routines

Salary Range

$98,040.00 - $154,800.00 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law