About us:
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market
We are looking for a Incident Management Specialist to join our team and contribute to the development and enhancement of our IT Operation & Control Room Department.
What you'll do:
The specialist will be responsible for the correct detection, taking charge and managing the alerts and must ensure coverage on shifts 24H;
Guarantee the continuity of all services, acting promptly and preventing the occurrence of fails and disservices;
Performs first-level monitoring activities, of the Infrastructural, Network and Application type (extract and analyze data to translate them into useful information for Operations for timely and correct intervention);
Carries out the Operational activities (including some specific activities related to the management of the Competitions and Office Automation) and first level activities related to the Incident Management Department;
Support for the resolution of incidents, for the identification and addressing of massive / central problems, acting as a constant interface with the groups of Technicians and Systems Engineers or specialists on the Network;
Supervise the monitoring events from different tools to ensure the correct functioning of all components, solve and address massive problems in a timely manner;
Use the company systems in an appropriate and timely manner.
*Please take in consideration that this job profile requires WorkShifts (5 days/week, on a rotation work shift based)
What you'll bring:
1-2 year relevant work experience;
Bachelor Degree in IT/Technical/Scientific or other relevant fields;
Good knowledge of all the monitoring areas of the Incident Management Department and related tools
Understanding of monitoring tools (Nagios, OpManager, Splunk, Dynatrace, Catchpoint or equivalent - HP Vertical, ELK Stack)
Ability to be flexible in the problem solving process;
Ability to work in a dynamic environment and large teams;
Fluent in Italian language (both written & spoken) and good understanding of English language.
Why choose us:
Permanent contract;
Food Allowance;
Pension Fund;
Company Owned Devices (laptop and business mobile phone);
Flexible working hours and the possibility of smart-working (according to the company's internal policy);
24 Extra Hours Paid Leave;
Preferential treatment on products offered by Intesa Sanpaolo bank;
Supplementary Private Health Insurance and consultation with the company doctor;
Flutter Sharesave Plan.
Choose us also for:
An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
Continuous learning for soft and hard skills (es. Learn / Platform, Training);
Support for parents and children and new mothers’ contributions.
Volunteering during your working hours.
Much more about us:
Equal Opportunity
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
Location: Tirana, Albania