The primary duties of the Incentive Travel Account Manager are:
Lead contract negotiations with hotels, air/ground transportation, and special event suppliers to develop comprehensive travel program options for the client.
Collaborate with AAA Corporate Travel Sales Team to support new client sourcing, prepare joint client presentations, and provide updates on existing client accounts.
Ensure that all key internal client service areas are aligned with client’s business goals.
Maintain a role model approach in all internal/external interactions that are related to the client.
Develop and maintain a SWOT analysis on top tier accounts that includes both client and Provident Travel impacts.
Share best practices/results with the Provident Incentive Travel team.
Identify opportunities for innovation and greater revenue/loyalty penetration by listening beyond product/service needs.
Partner across department lines to accurately make financial recommendations/understand the ROI for Provident Travel and the client.
Deliver financial results to procurement and C-level client stakeholders.
Demonstrate the ability to identify “wins” in order to negotiate in conflict resolution.
Use office products effectively to self-support financial analysis and client-facing communication and formal presentations.
Connect with Travel Technology team to understand new developments in travel technology that can increase customer satisfaction or provide cost savings opportunities for the client.
Serve as the subject matter expert in the use of current 3rd party BI Tool utilized in AAA CTS.
Meet regularly with Provident Incentive Specialists to ensure client goals are understood and on track for completion.
Coordinate handoff of transactional inquiries to Provident Incentive Specialists but remain connected to any VIP service recovery issues.
Minimum Qualifications:
Bachelor’s degree in business or related fields and
3 - 5+ years of experience in travel, customer service, and/or account management, with business-to-business experience preferred.
Completion of CTA within one year of position acceptance, and CTC within two years.
Ability to respond positively to clients, make recommendations, and interact with individuals at various levels of responsibility.
Maintain strong customer focus and work with a sense of urgency.
Effective written, verbal and presentation skills.
Proficient Microsoft Office skills, Word/Excel, etc.
Do you have what it takes to be a AAA Travel Sales Associate:
This is a work from home position, candidates must live within our territory (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia)
To the qualified candidate, we offer:
Compensation: The starting base compensation for this position is
$54,000 - $65,000/yr; commensurate with experience
The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
Health Insurance (Medical, Vision, Prescription Drug and Dental)
Flexible Spending Accounts
Wellness and Health Advocate Programs
401(k) with Employer Match
Free AAA Membership and more
Full time Associates are offered a comprehensive benefits package that includes:
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
- And MORE! Check out our Benefits Page for more information
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Customer Service