Inbound Operations Coordinator

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

This position reports to the DC Manager : Inbound

Your responsibilities will include:

• Manage the delivery bookings according to stipulated and or required slots
• Ensure all deliveries are acknowledged and distributed to the receiving tables for unit receipts
• Ensure that fulfilment SLAs are met for all clients at Inbound
• Ensure all inbound orders are closed within SLA and exceptions are recorded and reported to the business stakeholders and clients
• Conduct receiving and put-away audits to ensure that OSPs are following the SOPs and the stock in the DC is not compromised
• Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures
• Supporting customer service in resolving customer order queries
• Complaints and associated resolution, including route cause analysis
• Supplier delivery issues & queries
• Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders
• Management of all assigned Inbound queries
• Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date
• Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders
• Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.

Qualification & Experience:

• Matric
• Relevant tertiary qualifications will be advantageous
• 3 years relevant industry experience
• Competency in MS Office packages

Attributes Required:

• Solution-oriented, can-do attitude; self-motivated
• Ability to interact with internal & external stakeholders at all levels
• Comfortable with change and excellent team player
• Comfortable with learning and adapting to new systems
• Strong organizational & prioritization skills
• Attention to detail
• Excellent communication skills, both written and spoken

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.