IN_Senior Associate_JIRA _Digital Integration_Advisory_Gurgaon

Responsibilities:  

As a member of the DDO APAC, you will work as part of a team of analytical problem solvers, helping to coordinate, manage, and advise on Jira related topics - skills and responsibilities for this position include but are not limited to:

• Troubleshooting: Actively manage system level troubleshooting, working in conjunction with Atlassian support to provide quick and robust resolutions to ensure at most uptime of the system.
• Provide insights into Atlassian functionality to Consultants across PwC Advisory.
• Automation: Create automations to perform system hygiene, system level reporting to ensure a healthy application environment using Script Runner & Automation for Jira plugin.
• Ability to create, update and maintain projects and spaces within Jira and Confluence using standard templates.
• Ability to write custom JQL (Jira Query Language);
• Ability to create advanced dashboards in Jira using creativity and advanced JQL and Rich Filter Plugin.
• Ability to create and maintain Kanban and Scrum boards and customize them to project needs.
• Ability to create and manage complex workflows within Jira.
• Ability to perform user management on a daily basis.
• Ability to perform low to medium complexity Jira and Confluence configurations;
• Ability to perform advanced Jira requests for e.g. MPP Uploads, bulk updates
• Ability to configure Test Management in Jira using XRAY
• Ability to identify opportunities to enhance and/or standardize tools and templates;
• Ability to support the maintenance/update of existing training materials;
• Ability to pursue opportunities to develop existing skills and to upskill outside of your comfort zone, both personally and for the Tech Enablement Jira Support Group in general;
• Ability to effectively communicate and set correct expectations with the client as well as internal team;
• Ability to create, edit and understand MS Project, Excel, Word and Powerpoint; and,
• Ability to implement SDLC Methodologies like Waterfall, Agile Scrum and Scaled Agile Framework
• Nice to have:

Demonstrates thorough abilities and/or proven record of success in the following areas:

• Understanding of and ability to manage Jira and Confluence configurations to effectively execute the day to day activities for the project management standardized services team; and,
• Creatively addressing business challenges through the use of software tools.

Demonstrates thorough abilities and/or proven record of success in the following areas:

• Fluency in Japanese
• Managing projects with effective prioritization/time management skills to handle multiple projects simultaneously;
• Using written and verbal communication skills, including problem/conflict resolution;
• Creating professional networks (internal and external) and building relationships at all levels of seniority and lines of the organization;
• Exercising appropriate judgment regarding confidential and sensitive information; using judgment to see the long-term impact of issues/ideas;
• Keeping stakeholders informed, including initiating and maintaining positive working relationships;
• Leveraging and developing relationships to become a trustworthy and reliable resource capable of influencing stakeholder decisions; and,
• Using technology to enhance, automate. and/or standardize processes to increase efficiency.

Note: We will recruit this resource under the DevOps requisition that is already open so no need to open any request for hiring.