Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
ManagerJob Description & Summary
At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
Job Description & Summary
A career within Consulting Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences.
About the Role:
We are seeking a Manager – Strategist who combines structured strategic thinking with creativity and customer-centric problem-solving. This role sits at the intersection of consulting, strategy, and customer experience (CX) — designed for someone who thrives on solving complex business problems while crafting meaningful customer journeys.
This is a left + right brained role: analytical rigor meets creative vision. Ideal for candidates from top-tier consulting or strategy backgrounds who are excited to shape business direction while staying close to customers and experiences.
Responsibilities:
• Strategic Problem Solving: Lead structured problem-solving on key business questions, applying frameworks and analytical approaches to shape decisions at leadership levels.
• CX-Led Strategy: Translate customer insights and experience gaps into clear strategic priorities, new initiatives, or business transformation roadmaps.
• Consulting Excellence: Drive end-to-end strategy projects — from scoping and hypothesis building to stakeholder management and execution planning.
• Innovation & Design Thinking: Partner with cross-functional teams (Product, Marketing, Digital, Operations) to design innovative solutions and differentiated customer experiences.
• Storytelling & Influence: Craft compelling narratives, strategic presentations, and board-level communications that balance data with storytelling.
• Execution Leadership: Work closely with business and product owners to operationalize strategy, ensuring recommendations translate into measurable impact.
*Mandatory skill sets:
• Analytical: Strong problem structuring, business modeling, and data interpretation skills.
• Creative: Comfort with ambiguity, human-centered design, and generating innovative CX solutions.
• Communication: Exceptional presentation, storytelling, and senior stakeholder engagement.
• Execution: Bias for action with the ability to move from strategy to operational plans.
• Exposure to
*Preferred skill sets
• Analytical: Strong problem structuring, business modeling, and data interpretation skills.
• Creative: Comfort with ambiguity, human-centered design, and generating innovative CX solutions.
• Communication: Exceptional presentation, storytelling, and senior stakeholder engagement.
• Execution: Bias for action with the ability to move from strategy to operational plans.
• Exposure to
*Years of experience required
• 6-10 years of experience in top-tier management consulting, strategy, or CX-led transformation roles.
• Proven track record of leading strategic projects with cross-functional impact.
digital-first businesses, customer journey design, or product strategy is a strong plus.
*Education Qualification
Education: MBA from a Tier-1 B-School
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of EngineeringDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
CX ManagementOptional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Coaching and Feedback, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Embracing Change {+ 22 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date