IN_Manager_Business Analyst_SFDC_Advisory_Kolkata

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

• *Why PWC

  At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

  At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

  Role Summary:

  We are seeking a detail-oriented Business Analyst with a basic understanding of Salesforce and proven experience in the Oil & Gas industry (B2B). This role will drive business value by translating stakeholder needs into clear, implementable requirements and by documenting endto-end business processes. The ideal candidate is proficient in creating BRDs/FRDs/BPDs, excels at stakeholder management, and can support Salesforce flows for Oil & Gas customers.

  Responsibilities:

  Requirements & Documentation

  · Lead Requirement Gathering sessions (workshops, interviews, JAD).

  · Develop Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and Business Process Documents (BPD).

  · Create User Stories, Features, Use Cases, and Test Cases with clear acceptance criteria.

  · Maintain traceability from business objectives to requirements, stories, and test cases.

  Process & Analysis

  · Map and optimize Business Processes using Visio; design As-Is and To-Be process flows. Document and standardize Customer Onboarding journeys for B2B Oil & Gas customers (credit checks, KYC, contract setup, pricing tiers, compliance).

  · Support data definition, validation rules, and handshakes across systems (e.g., Salesforce, SAP, Middleware). Salesforce

  · Perform User Creation, manage Roles & Profiles, and support basic Salesforce Admin tasks.

  · Understand and document the Sales and Service Cloud lifecycle and related objects.

  · Collaborate with Salesforce admins/developers to align configuration with approved requirements. Stakeholder Management

  · Facilitate alignment across business units (Sales, Commercial, Finance, Legal, IT).

  · Manage expectations, dependencies, and communication plans.

  · Prepare and deliver stakeholder presentations on Microsoft Word/PowerPoint.

  Mandatory skill sets:

  · Experience in design, developing and maintaining Salesforce applications.

  · Good understanding of all major configuration tools, Apex and LWC

  · Should have at least one end to end Salesforce project development experience

  · Salesforce platform developer, app builder certificates are desired

  · Good written and oral communication skills

  Preferred skill sets: Salesforce Developer, Apex and LWC.

  Years of experience required: 5-6 Years

  Education qualification: B.Tech/B.E./MCA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Salesforce Development

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure {+ 23 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date