Line of Service
AdvisoryIndustry/Sector
FS X-SectorSpecialism
OperationsManagement Level
AssociateJob Description & Summary
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
Job Description:
Contact Centre Transformation (strong chat and voice AI)
We are looking for developers with 3-4+yrs years strong experience in contact centre transformation, combining traditional platforms with modern AI-driven automation. The role requires expertise in contact centre platforms, conversational AI, integrations, DevOps, and programming.
Responsibilities
Build and optimize Voice Bots, Chatbots, Email Bots, and multilingual conversational AI.
Develop Gen AI-powered Knowledge Bases (RAG), Agent Assist, and Auto QA frameworks.
Deploy solutions across multiple environments using DevOps pipelines.
Write scalable, maintainable code in Python, Node.js, and other modern frameworks.
Collaborate with cross-functional teams to deliver secure, high-performance solutions.
Required Skills & Experience
2. Conversational AI & Bot Development
Voice Bots, Chatbots, Email Bots
Multilingual bot development
Agent Assist solutions
3. Gen AI & Knowledge Management
RAG-based Knowledge Bases
AI-driven knowledge retrieval and contextual response systems
4. Conversational AI Platforms
Kore.ai, Yellow.ai, Haptik and others
Azure Cognitive Services
AWS Lex
6. Programming & Development
Strong proficiency in Python and Node.js
Experience with microservices and API-driven architectures
7. DevOps & Cloud Deployment
CI/CD pipelines
Containerization (Docker, Kubernetes)
Cloud-native deployments (AWS, Azure, GCP)
Preferred Qualifications
Experience with speech-to-text/text-to-speech engines.
Familiarity with multilingual NLP frameworks.
Knowledge of microservices architecture and API integrations.
Exposure to cloud-native architectures and scalable enterprise systems.
What We Offer
Opportunity to work on cutting-edge AI-driven contact centre transformation projects.
Collaborative environment with exposure to global clients and enterprise-scale systems.
Continuous learning and growth in Gen AI, NLP, and automation technologies.
Mandatory Skill sets:
Chatbots / Voicebots - Core.Ai
Preferred Skill Sets:
Chatbots / Voicebots - Core.Ai
Years of experience required:
2 to 3+yrs
Education qualification:
Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related fields.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of Technology, MBA (Master of Business Administration)Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
ChatbotsOptional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Automation Algorithms, Automation Engineering, Automation Framework Design and Development, Automation Programming, Automation Solutions, Automation Studio, Automation System Efficiency, Blue Prism, Business Analysis, Business Performance Management, Business Process Analysis, Business Process Automation (BPA), Business Transformation, Business Value Optimization, C++ Programming Language, Cognitive Automation, Communication, Conducting Discovery, Configuration Management (CM), Continuous Process Improvement, Data Analytics {+ 31 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
May 1, 2026