PwC

IN-Sr. Manager_ Business Development_Citizen Services – Advisory _Gurgaon

Gurugram 10 C Full time

Line of Service

Advisory

Industry/Sector

GPS X-Sector

Specialism

Operations

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary: At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " 

 

Responsibilities: 

 

  • Support the team in technical execution of projects involving financial sector development across different geographies in Asia and Africa while working with bilateral and multilateral institutions  

  • Provide subject matter consulting inputs in matters related to banking and financial services including central banking  

  • Support the team in execution of projects in suitable roles/ capacities, with focus on financial sector (e.g: Stress testing, risk management, liquidity analyses, amongst others)  

  • Support the team in varied business development activities, with focus on (but not limited to) financial sector  

  • Should be flexible in approach and demonstrate the ability to pick up new skills and knowledge that may involve working with other regulators in the FS space and support the team on need basis on matters related to public financial management, Minimizing Regulatory Compliance Burden (MRCB), Cost of Regulations (CoR) etc 

  • Strong client management skills   

  • Need to demonstrate a general enterprising attitude about work- should be quick to spot opportunities and guide team members in their technical execution.   

  • Should be a very strong team player.  

  • Should be willing and flexible to undertake travel in project locations  

  • Demonstrate courage & integrity  

  • Be curious: Learn, Re-learn, Share & 

 

Mandatory skill sets: 

 

  • · Fluency in English language – reading/ speaking/ writing; any additional language will be an asset  

  • Strong report writing and data analytic skills (proficiency in MS Excel is a minimum, however it would be an asset to have proficiency in additional tools, such as R/ STATA/ SPSS)   

  • Proficiency in data visualization tools and processes  

  •  

Preferred skill sets: 

 

 

  • Experience of working in organizations offering similar scope and job description  

  • Educational degree from a foreign institution (especially from an institution at Singapore, USA, UK with high QS ranking) will be strongly preferred  

 

Years of experience required: 

 

10-15 

Education qualification: 

 

  • Masters Degree in Economics (with focus on Statistics and Econometrics)/ CA/ CFA, having consistent superlative academic performance  

 

 

 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Business Development

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Influence, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC) {+ 32 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

May 11, 2026