IN-Sr. Associate _Risk Management Business Analyst_IT Services Co. _ IFS – PAN India

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:  

We are seeking a skilled ServiceNow Business Analyst who possesses a balance of platform technical knowledge and business acumen, with expertise in Governance, Risk, and Compliance (GRC) and other product modules (SPM, ITSM, etc.). The successful candidate will play a crucial part in helping our customers explore the platform product lines and design solutions that meet their specific business requirements. This role requires strong analytical skills, good knowledge of ServiceNow GRC and other modules (SPM, ITSM, etc.), and the ability to collaborate with cross-functional teams to deliver impactful solutions.  

Responsibilities: 

• Conduct workshops, training sessions, and demos to educate stakeholders on ServiceNow capabilities and drive user adoption. 

• Collaborate with stakeholders to elicit, document, and analyze business requirements for GRC (e.g., Risk Management, Policy and Compliance, Audit Management), SPM and ITSM processes.  

• Translate business needs into detailed functional and technical requirements, ensuring alignment with organizational objectives. 

• Analyze and determine solutions in collaboration with solution architects and product management teams. 

• Present solutions for ServiceNow modules to stakeholders based on feedback from the solution architect and product management team. 

• Create design documents, user stories, and requirements tracker for ServiceNow modules. 

• Prepare clear and concise user stories for ServiceNow modules based on the gathered requirements for the development team. 

• Utilize strong business acumen and communication skills to effectively gather requirements by asking insightful questions and applying the "5 Whys" technique. 

• Act as a liaison between business units, IT teams, and external vendors to ensure clear communication and alignment on project goals.  
  • Demonstrates intimate abilities and/or a proven record of success:  

• Demonstrated experience as a Business Analyst in ServiceNow or similar platforms. 

Mandatory skill sets: 

• Certification Preferred: ITIL 4.0 Foundations 
• Strong technical knowledge of the ServiceNow platform and its modules. 

• Excellent understanding of business processes and ability to translate them into technical solutions. 

• Proven ability to run workshops and meetings to gather requirements. 

• Strong analytical and problem-solving skills. 

• Exceptional written and verbal communication skills 

• Ability to work collaboratively with cross-functional teams. 

• Strong business acumen and the ability to understand and address customer needs. 

Preferred skill sets: 

•  Detail-oriented with excellent organizational skills. 
• Knowledge of the ServiceNow platform

Years of experience required: 

4+ years

Education qualification: 

Bachelor’s Degree in Information Technology, Computer Science, or related field. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Business Analysis

Optional Skills

Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Application Security, Communication, Configuration Management (CM), Creativity, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Learning Agility, Optimism, Risk Compliance, Self-Awareness, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date