In-Room-Dining Order-Taker

Job Description Summary

The IRD Order Taker is responsible for answering the IRD phone in a timely and polite manner in order to take a guest's order in accordance with The Clift Royal Sonesta's standards. Upsells to enhance company profitability. Enters orders into computerized system and settles check upon delivery of the order. The IRD Order Taker must ensure the accuracy of the order and proper communication to the team, as well as other duties that may be assigned.

Job Description

Primary Duties:

• Answer questions on menu selections and check with kitchen staff.
• Answer guest questions or concerns.
• Place and log call back for IRD orders.
• Notify guests and management of delays in service and delivery.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas throughout the day.
• Record transaction at time of order.
• Complete all closing reports.
• Process all payment methods.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette in accordance with The Clift Royal Sonesta's standards.
• Full menu knowledge of the Hotel's menu.
• Ability to organize and handle multiple tasks at one time.
• Cash handling and proper check opening, input and closing using MICROS Symphony system.

Position Characteristics:

Displays a pleasant and cheerful disposition. Able to communicate professionally and effectively with both guests and staff. Must maintain a high level of integrity. Is able to adapt in difficult situations, solve problems and make decisions when necessary. Shows an eagerness and capacity to learn. Can be relied upon to complete tasks.

Education and Experience:

Customer service; Basic computer skills; enthusiasm for hospitality.

Other:

Available to work late nights, holidays and long shifts if necessary. Must be able to stand and or walk for long periods of time without sitting.

Additional Job Information/Anticipated

Pay Range

Pay Range: $24.92 - $33.23 per hour. Pay rate outlined follows contract requirement.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.