IN-Manager_Business Transformation_COO Office_IFS_Gurgaon

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Manager

Job Description & Summary

At PwC, our people in strategy consulting focus on providing strategic guidance and insights to organisations. They analyse market trends, assess business performance, and develop recommendations to help clients achieve their goals. These individuals work closely with clients to identify opportunities for growth, optimise operations, and enhance overall business performance.

As a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:  

We are seeking a strategic and results-driven Transformation Senior Manager/Director to drive process changes and continuous improvement initiatives for all the internal processes of the firm. This change will be applicable from both technology and process perspective. This role will be responsible for designing, implementing, and managing transformation programs.

Responsibilities: 

• Leading/Driving key projects for the COO Office -
  • Defining, planning, tracking, and managing the end-to-end projects in the team.
  • Managing Cross function/cross-SBU discussions and ensuring that all team members/stakeholders understand their roles and actively participate in all project meetings and related activities.
  • Preparing for steering committee meetings, identification of key insights, challenges, risks, and potential mitigants.
  • Keeping stakeholders updated on the progress and challenges and driving decisions to move forward.
  • Define and track key performance indicators (KPIs) to measure project and operational success.
  • Support financial planning and budgeting for transformation initiatives.
• Stakeholder Management - Manage multiple stakeholders including functional leaders, business leaders, and various core teams of projects.
• Escalation & Risk Mitigation - Should be able to manage arbitration and resolution of conflicts within the project and ensure relevant action. Should have the ability to analyze risk and instigate avoidance activities. Should establish contingency plans and identify trigger events and be accountable for initiating corrective action.
• Data analysis and MIS – Impactful analysis of financials, business models, and strategic frameworks. This would also include the preparation of dashboards for reporting purposes. Also work on communications in the form of emails, presentations, reports, etc. which would be sent from the COO’s desk to various stakeholders.
• Strategic Support - Providing strategic support to COO on managing an end-to-end driving of certain short-term initiatives such as policy changes, the introduction of new policies, etc
• GenAI tools & Digital Enablement –
  • Identify opportunities to automate routine tasks, generate insights, and accelerate decision-making using GenAI capabilities.
  • Guide teams in adopting GenAI tools responsibly and effectively, ensuring alignment with organizational goals and data governance policies.
  • Stay updated on emerging GenAI trends and evaluate their applicability to transformation initiatives.

Mandatory skill sets: 

Possess a firm-wide understanding of processes, people, and systems. Experience to work both independently and promote teamwork and collaboration. Analytical skills: Strong problem-solving & analytical skills. Project Management: Strong project management & execution skills. Ability to multitask and lead various process streams on different projects parallelly. Organized, efficient & proactive with the ability to deliver in a timely manner. Communication skills: Excellent influencing & communication skills (both verbal & written) Ability to manage and drive change.

Preferred skill sets: 

 Relationship Management: Strong people management skills & excellent interpersonal skills to deal with various internal & external stakeholders.

Years of experience required: 

10 years

Education qualification: 

MBA preferred

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Project Management

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Business Opportunities, Business Process Consulting, Business Process Improvement, Business Strategy, Business Transformation, Coaching and Feedback, Communication, Competitive Advantage, Competitive Analysis, Conducting Research, Consumer Behavior, Creativity, Customer Experience (CX) Strategy, Customer Insight, Customer Strategy, Data Analytics, Embracing Change, Emotional Regulation, Empathy, Go-to-Market Strategies {+ 19 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date