Implementation Specialist

The individual in this role will oversee the coordination and implementation of our Restaurant Point-of-Sale (POS) system. Key responsibilities encompass: orchestrating meetings, facilitating virtual consultations with clients, executing diligent follow-ups, and managing the backend of the Restaurant POS, along with its supplementary software platforms. Moreover, the position involves recommending additional products from our portfolio, tailored to augment the operational efficiency of our clientele. A profound understanding of the restaurant industry and its intricate operations is indispensable. The overarching objective of this role is to bolster the efficacy and prosperity of businesses, both preceding and after the deployment of the Restaurant POS system. This is a hybrid position that will include going to our office 2-3 times per week as directed by your manager.

On a daily basis, you will:

• Schedule client meetings
• Conduct virtual meetings
• Make menu and system functionality changes 
• Update multiple software applications to reflect the most current information
• Follow up with clients through meetings and calls to ensure a successful transition 
• Complete pre-installation setup task lists
• Communicate effectively with other sections of the business
• Assist in the ticketing queue
• Troubleshoot basic functionality of software applications

What skill are we searching for?

• 2+ years of experience with POS implementation or working in restaurants
• Experience working in a wide variety of restaurant types is preferred
• Knowledge of Microsoft Office, Google Suite or alike
• Demonstrated ability to remain calm under pressure 
• Possess strong analytical and critical problem-solving skills
• Excellent written and verbal English (second language is a bonus) communication skills
• Ability to interact with and coach a wide variety of stakeholders both internal and external,  ranging from restaurant managers and owners to business executives and chefs 
• Ability to conduct multiple face-to-face meetings with merchants on a daily basis

Here’s a bit about what we have to offer:

• Competitive pay: 8100 - 10100 PLN gross on CoE 
• Fully paid private healthcare in LuxMed
• Access to the Worksmile platform with a monthly top-up 
• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
• New, modern, bright and comfortable office space in the city centre 
• A lot of free parking spots around the office
• Access to the company’s library
• Great working atmosphere
• Chill out room with a PlayStation, table tennis, and mini gym
• Free snacks and beverages in a kitchen
• Company parties and social activities
• Employee referral program
• Relocation Package within Poland

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address:
poland-rodo@spoton.com. We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy.

Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu:
poland-rodo@spoton.com. Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie:
https://pl.spoton.com/privacy-and-cookies-policy.