Implementation Specialist

Hotel financial data is complex — every property has its own accounting structure, its own chart of accounts, and its own interpretation of industry standards. As an Implementation Specialist at Duetto, you'll be the person who makes sense of that complexity, translating client P&L structures into our benchmarking environment and ensuring every new customer is onboarded accurately and on time. It's a role that sits at the intersection of hotel finance, data, and client relationships — and it's central to the value HotStats delivers to its customers from day one.

What Makes Us Different?

Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

What You'll Be Doing

• You'll implement new business data submissions end-to-end — defining data formats, establishing timescales, and coordinating the collection of historical back data to get new clients onboarded accurately and on schedule.
• You'll analyse and interrogate hotel P&L results to build a deep understanding of each client's unique accounting structure, then execute the mapping of nominal codes to internal data fields — resolving ambiguities and maintaining data integrity throughout.
• You'll manage the translation of historical data across reporting periods, investigating and resolving balance issues to ensure consistency and accuracy in everything that flows into the benchmarking environment.
• You'll build and maintain productive relationships with client data contacts, becoming a trusted point of contact for technical queries and ensuring rapid, high-quality responses that keep implementations on track.
• You'll update and audit data mappings to ensure consistency within and across hotel companies, investigating variations between client-specific accounts and USALI guidelines — particularly around Allocated Departments and GOP reporting.
• You'll collaborate with the systems team to build custom translations and deliver full technical handovers to the Data Analyst team, while applying advanced Excel and database knowledge to support the development of business intelligence tools.

What We're Looking For

You may be a good fit if you have:

• 2+ years of experience in data implementation, financial analysis, or hotel accounting
• A strong understanding of accounting principles, specifically USALI
• Demonstrated proficiency in Excel and a solid understanding of how databases operate
• The ability to read and interrogate complex financial statements with confidence
• Excellent written and verbal communication skills for managing client relationships and collaborating across internal teams

Strong candidates may also have:

• Experience in hospitality technology, specifically revenue management
• Familiarity with hotel profit benchmarking or financial reporting platforms

Why Duetto?

• Work that requires genuine financial expertise. This isn't a generic onboarding role — you'll be applying real accounting knowledge, USALI fluency, and analytical rigour to solve complex data challenges for hospitality businesses worldwide.
• A product that makes a difference. The benchmarking intelligence you help deliver gives hoteliers visibility into their profitability that they simply can't get anywhere else — your work is directly connected to the value customers experience.
• AI is how we work. Duetto is an AI-first organisation — even in implementation and data roles, we're investing in tools and workflows that help the team work smarter and faster.
• A collaborative, multi-disciplined team. You'll work alongside data analysts, systems specialists, and client-facing teams — the kind of environment where you learn quickly and your contributions are visible.

The Details

• Location: Office-based, Worcester, United Kingdom
• Department: Deployment
• Reports to: Manager, Implementations

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don't need hospitality technology experience to apply. If you have a strong grounding in accounting or financial analysis, a sharp eye for data integrity, and the communication skills to manage client relationships — we'd love to hear from you.