Implementation Manager

The Impact You’ll Be Contributing to Moloco

As an Implementation Manager for Greater China, you will play a critical role in onboarding and scaling new customers during their first 90 days on Moloco’s platform. You’ll partner closely with New Business Sales and Growth to ensure a smooth handover from sales, accurate setup, and strong early performance that sets new accounts for long‑term success. You will build trusted relationships with clients by translating their goals into effective campaign setups, troubleshooting issues quickly, and telling clear performance stories with data.

What You’ll Do

Client Success & Relationship Management

• Serve as the day‑to‑day execution owner for new advertisers during implementation, managing campaign setup, monitoring, and reporting while escalating complex issues to senior team members as needed.
• Understand advertiser marketing objectives and support the execution of programmatic strategies to drive KPIs and early‑stage performance.
• Support client meetings, business reviews, and strategy discussions with guidance from Senior Implementation Managers and Sales / Growth leaders.
• Build strong, trust‑based relationships with client stakeholders through clear communication, responsiveness, and attention to detail.

Implementation, Performance & Handover

• Configure and QA campaigns, tracking, and reporting to ensure accurate setup and reliable measurement from the start.
• Analyze campaign performance data to identify issues, optimization opportunities, and early signals of product‑fit; share clear, actionable recommendations with clients and internal partners.
• Identify incremental growth opportunities within existing setups (e.g., budget increases, creative tests, new geo or placement trials) and surface them to senior team members or Sales/Growth partners.
• Support the transition from implementation to the Growth team by preparing concise documentation and performance debriefs that set long‑term owners up for success.

Cross‑Functional Collaboration

• Partner with New Business Sales to understand what was sold, customer expectations, and key success criteria for the first 90 days.
• Collaborate with Growth, Product, and Data Science to address configuration, measurement, and performance questions, and share client feedback that can improve our tools and processes.

What You’ll Need to Succeed

Experience & Expertise

• 3–5 years of experience in mobile advertising, ad tech, martech, or a related client‑facing role (implementation, technical account management, account management, or customer success).
• Hands‑on experience with campaign setup and optimization, ideally on a DSP or similar performance platform.
• Exposure to data analysis, campaign optimization, or digital marketing strategy and comfort working with numbers and reports.

Skills & Mindset

• Strong communication and presentation skills, with comfort interacting with client stakeholders and translating technical concepts into clear language.
• Solid analytical skills and the ability to interpret performance data to inform recommendations.
• Familiarity with the mobile ecosystem and ad tech fundamentals (MMPs, attribution, events, tracking) is a strong plus.
• Detail‑oriented with a strong sense of ownership over assigned tasks and deliverables; able to manage multiple accounts and timelines in a fast‑paced environment.

Language & Regional Requirements

• Fluency in English and native level Chinese (Mandarin).
• Experience supporting customers in Greater China and collaborating with cross‑regional teams is a plus.

How You Work (Values in Action)

Lead with Humility
Actively listen to clients, Sales, and internal partners, ask clarifying questions before jumping to solutions, and take responsibility for mistakes while adjusting your approach based on feedback.

Uncapped Growth Mindset
Treat implementation issues and test failures as learning opportunities, seek coaching on product and campaign strategy, and apply those insights to improve future onboardings.

Create Real Value
Prioritize the work that most improves client performance and implementation quality, and use clear, data‑driven narratives to explain what happened, why, and what you recommend next.

Go Further Together
Collaborate closely with Sales, Growth, Product, and Data partners, flag issues early, share context so others can help, and reliably follow through on your commitments.