Implementation Lead, Hypercare

Implementation Lead, Hypercare

North Macedonia

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

 

The Role

 

You will take ownership of helping our customers succeed during the critical first 30 days, with a strong focus on implementation, adoption, and retention. You will guide shops through a smooth transition onto the platform, ensuring they quickly realize value and build confidence in using Slice solutions in their day-to-day operations. You will lead customer training and education, equipping shop owners and their teams with the knowledge and best practices needed to fully leverage the platform. By providing proactive support, troubleshooting, and early lifecycle guidance, you will help identify and resolve challenges early, setting shops up for sustained success. You will become an expert in Slice solutions and offerings, reinforcing the partnership established by the Sales team while identifying opportunities to deepen engagement through additional products and services. This role plays a critical part in positioning Slice as a trusted technology partner, driving long-term adoption and maximizing customer value. 

 

The Team

 

You will partner closely with all Slice sales and post-sales teams to support product sales and adoption, and work alongside the Implementation organization to maximize efficiency, expand our shop base, and reduce churn through strong, lasting relationships with shop owners. You would be included in all running tests for new initiatives,working closely with operations, marketing and product teams, ensuring real dedication and be prepared for new learnings on a continuous level.Your work will directly contribute to growing Slice revenue and deepening our relationship with shops by ensuring a seamless onboarding experience and providing hands-on education and support.

 

The Winning Recipe 

We are seeking a visionary and customer-obsessed Implementation Lead to own the implementation process of shops in their first 30 days

 

The core competencies this role calls for:

• Excellent verbal and written English skills
• Excellent communication skills and selling/upselling skills
• 1-2 years of account management experience, sales experience is a plus
• Proficient in Google Docs and Excel
• Self-starter eager to learn and grow in a fast-paced exciting startup environment
• Coachable and welcomes feedback for continuous self-improvement
• Excellent listener, assertive, persistent and persuasive, as well as high-energy and fearless
• Adaptable willing to move quickly and adjust with all the nuances of a startup culture
• Stellar time management skills with the ability to recognize and focus on high priority tasks

 

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• A team obsessed with ping pong tournaments, pizza Fridays and summer parties!
• Company structure that encourages career development, strong career path in sales; you will be recognized for hard work
• Wellbeing + learning and development program

 

The Hiring Process

Here’s what you can expect from our hiring process if your candidacy progresses smoothly. We move quickly and strive for a fast turnaround from the final interview to the offer.

• 30 minute introductory meeting with your Recruiter
• 30 minute hiring manager meeting
• 30 minute team meeting
• 30 minute final interview
• Offer!

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