Implementation Conversion Analyst II

Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the role:

Join the FIS Automated Finance team as an Implementation Conversion Analyst-I, supporting the implementation of our BillerIQ solution. Our vision is to enable customers to seamlessly integrate a robust suite of financial solutions into their Office of the CFO, helping them meet business goals, satisfy customer needs, and differentiate from competitors.

We operate like an incubated start-up within FIS—fast-paced, innovative, and fun—while backed by the full strength of the company. Our mandate is to create a world-class delivery organization that provides best-in-class client success management and implementation experiences.

As a key resource in our client success organization, you will shape the implementation experience and collaborate closely with engagement, operations, and support teams to deliver exceptional services and outcomes.

About the team:

The Automated Finance team is a dynamic, collaborative group focused on transforming financial operations for global clients. We combine deep domain expertise with cutting-edge technology to deliver solutions that streamline billing, payments, and receivables. Our culture values innovation, accountability, and continuous improvement—every team member plays a critical role in driving client success and shaping the future of CFO automation.

What you will be doing:

• Support distributor implementation teams in setting up and configuring new BillerIQ payment sites.
• Gather requirements and solution design for new payment sites in collaboration with internal teams.
• Act as a subject matter expert and consultant for distributor implementation teams.
• Provide guidance on payment site configuration to meet biller business requirements.
• Coordinate with team members to complete project deliverables and attend client meetings for planning and issue resolution.
• Deliver complete distributor integration solutions in partnership with Project Managers.
• Contribute to process improvement initiatives to enhance efficiency and effectiveness.
• Perform site testing and certification activities to ensure smooth go-live.
• Troubleshoot and resolve implementation issues quickly and effectively.
• Complete billing profiles for new billers and support post-live activities.

What you will need:

• Bachelor’s degree in business or related field, or equivalent experience.
• 1–3 years of implementation and/or conversion experience with small project complexity.
• General knowledge of credit card and ACH processing requirements and systems preferred.
• Strong verbal and written communication skills to bridge technology and business teams.
• Technical and analytical aptitude with the ability to learn system functionality quickly.
• Critical thinking, problem-solving, and customer service skills.
• Ability to manage multiple concurrent projects in a fast-paced environment.
• Proven initiative and experience driving process improvements.

Added bonus if you have:

• Experience with EIPP/EBPP solutions.
• Consulting and/or Project Management experience.
• Knowledge of scripting languages (e.g., JSON) and API services (e.g., WebAPI 2).
• Familiarity with Microsoft MVC, Entity Framework, and SQL for troubleshooting.
• Exposure to Power BI for reporting and analytics.

What we offer you:
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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