Implementation & Client Success Leader - Evinova

Implementation & Client Success Leader - Evinova

Loction: Field Based (Remote)

Salary: Competitive + Excellent Benefits 

Are you ready to be part of the future of healthcare? Can you think big, be bold, and harness the power of digital and AI to tackle longstanding life sciences challenges?  Then Evinova, a new health tech business part of the AstraZeneca Group might be for you! Transform billions of patients’ lives through technology, data, and innovative ways of working. You’re disruptive, decisive, and transformative. Someone excited to use technology to improve patients’ health. We’re building a new Health-tech business – Evinova, a fully-owned subsidiary of AstraZeneca Group. 

Evinova delivers market-leading digital health solutions that are science-based, evidence-led, and human experience-driven. Thoughtful risks and quick decisions come together to accelerate innovation across the life sciences sector. Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients we’re helping. Launch pioneering digital solutions that improve the patients’ experience and deliver better health outcomes. Together, we have the opportunity to combine deep scientific expertise with digital and artificial intelligence to serve the wider healthcare community and create new standards across the sector.   

About the Role 

As an Implementation & Client Success Leader at Evinova, you will directly manage projects of all complexity levels, ensuring successful delivery through project planning, stakeholder collaboration, and agile execution.  This role will suit someone who thrives in a dynamic, fast-paced environment, can navigate complex clinical operations and development landscapes, and isn’t afraid to roll up their sleeves to ensure successful project delivery. 

The ideal candidate combines customer success and project management expertise with an understanding of digital health ecosystems.  The role requires someone who can effectively manage projects and customer accounts by coordinating teams, resolving dependencies and issues, communicating clearly with stakeholders, and driving progress to keep delivery on track. You will look for practical, win-win solutions and motivate teams to achieve project goals in line with agreed plans. 

What You'll Do 

• Successful delivery of a large scale global complex enterprise solution resulting in high customer adoption and measurable impact for customers 

• Build and maintain strong, trust-based relationships with customer project stakeholders, proactively managing expectations and communication. 

• Maintain a commercial mindset, ensuring your projects deliver value for both Evinova and customers. 

• Champion change initiatives by following change management best practices and aligning project outcomes with strategic objectives, product releases and cross-functional teams through complex transitions 

• Develop detailed project plans, ensuring clear accountability, dependencies, and milestones. 

• Deliver projects on plan and to budget 

• Act as the primary operational point of contact for internal and customer stakeholders on assigned projects. 

• Own reporting and risk tracking for your projects, providing clear, accurate, and timely updates to internal leadership and customer stakeholders. 

• Be the face of your project; willing to pick up the phone, deliver tough messages with empathy, and win customer confidence through credibility, clarity, and consistency. 

• Operate within the bounds of relevant regulatory frameworks (e.g., GxP, 21 CFR Part 11), with a strong understanding of Clinical Operations and Clinical Development.  

• Capture lessons learned and implement continuous improvements across the implementation and delivery function. 

• Build and lead high-performing technical delivery teams, fostering a culture of ownership, learning, and continuous improvement.  

• Set clear expectations, provide mentorship and direction, and create pathways for growth as the team scales with the business.  

• Define best practices for delivery, configuration, and study validation across the team. 

• Oversee the integration of the digital clinical trial solution with external systems, and sponsor data platforms. 

• Guide teams through data mapping, interface design, and testing, ensuring seamless and secure data flows. 

About You 

You are highly organized, solution-oriented, and tech-savvy. You have experience in managing multiple complex projects for enterprise customers and a foundational understanding of clinical operations. You thrive in customer-facing roles and are passionate about improving healthcare through technology.   

Essential Qualifications 

• Proven leadership experience in technical delivery, implementation, or solution engineering roles, ideally within the life sciences, clinical trials, or healthtech sectors.  

• Proven experience leading technical teams responsible for implementing configurable enterprise SaaS products, ideally in digital health, or similar regulated systems.  

• Strong track record of delivering complex client-facing technical solutions in a regulated (GxP) environment.  

• Experience working cross-functionally with product, engineering, clinical, and commercial teams to translate customer requirements into technical implementations.  

• Familiarity with clinical trial processes and protocol interpretation as it relates to digital system delivery.  

• Solid understanding of clinical research systems and data workflows (e.g., EDC, EMR, CTMS, ICF).  

• Strong knowledge of validation and testing processes in a regulated environment   

• Proven ability to build, manage, and develop high-performing technical teams, including managers, engineers, and validation specialists.  

• Exceptional stakeholder management and communication skills, with the ability to present technical topics to non-technical audiences, including sponsors and executive stakeholders.  

• Comfortable working in fast-paced, ambiguous, or start-up environments, with the ability to drive action and scalable solution-building.  

• Understanding of Agile delivery methodologies in technical and regulated environments.  

Why Evinova (AstraZeneca)? 

Evinova draws on AstraZeneca’s deep experience developing novel therapeutics, informed by insights from thousands of patients and clinical researchers. Together, we can accelerate the delivery of life-changing medicines, improve the design and delivery of clinical trials for better patient experiences and outcomes, and think more holistically about patient care before, during, and after treatment.  We know that regulators, healthcare professionals, and care teams at clinical trial sites do not want a fragmented approach. They do not want a future where every pharmaceutical company provides its own, different digital solutions. They want solutions that work across the sector, simplify their workload, and benefit patients broadly. By bringing our solutions to the wider healthcare community, we can help build more unified approaches to how we all develop and deploy digital technologies, better serving our teams, physicians, and ultimately patients.  Evinova represents a unique opportunity to deliver meaningful outcomes with digital and AI to serve the wider healthcare community and create new standards for the sector.  Join us on our journey of building a new kind of health tech business to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting-edge methods, and bringing unexpected teams together. Interested? Come and join our journey. 

So, what’s next? 

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you. 

Where can I find out more? 

Learn more about Evinova: www.evinova.com

Follow Evinova on LinkedIn: https://www.linkedin.com/company/evinova/