Implementation Analyst

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Implementation Analyst

About your role:

As an Implementation Analyst, you will plan, coordinate, and execute integration projects that deliver output solutions for our clients. You will partner closely with clients, Client Services, Technical teams, Production Floor, and Project Managers to understand requirements, configure solutions, and support testing. Your work helps ensure that solutions are deployed effectively to meet client needs and improve business processes.

What you'll do:

• Understand existing business process flows, client-specific requirements, data sources, processing systems, and output format requirements for assigned projects.
• Liaise with clients and internal Fiserv teams to understand client needs, provide guidance, and implement effective and efficient integration solutions.
• Serve as both Implementation Analyst and Project Manager for smaller, less complex projects, including coordinating tasks, timelines, and communications.
• Gain and maintain a strong understanding of target-state solutions, technical specifications, and related system dependencies.
• Collaborate closely with Development, Quality Assurance, Project Management, and Account Management teams to deliver high-quality client implementations.
• Own client setup and configuration activities, ensuring accuracy, completeness, and adherence to standards.
• Solicit, analyze, and document detailed client requirements; develop test approaches; plan and execute internal testing; and assist clients with user acceptance testing and deployment planning.
• Identify, track, and help resolve issues during all phases of the implementation lifecycle, escalating risks and recommending mitigation actions as needed.

Experience you'll need to have:

• 3+ years of experience performing client IT implementations or integration project work, including documentation and issue resolution.
• 3+ years of experience performing in-depth analysis and testing on system configurations for technology or output solutions.
• 3+ years of experience delivering on client projects using Waterfall methodology across all phases of the software development life cycle (SDLC).
• 3+ years of experience developing business process flows and contributing to technical specification documentation.
• Demonstrated ability to work directly with external clients and cross-functional internal teams to gather requirements and deliver technology-based solutions.
• Bachelor’s degree in Business, Management Information Systems, Computer Science, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience managing small to medium initiatives or workstreams, including coordinating activities, tracking progress, and communicating status.
• Experience with Agile project management methodologies in addition to Waterfall.
• Experience with output solutions, print/statement processing, or similar production environments.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.