Job Description Summary
Are you passionate about creating exceptional customer journeys and shaping how people experience a brand? As a Customer Experience Manager, you’ll be at the heart of building meaningful connections between customers and the brand. This role goes beyond service—it’s about designing and delivering experiences that inspire loyalty, trust, and advocacy.
You’ll collaborate with marketing and brand teams to ensure every touchpoint reflects the company’s values and resonates with customers. From leveraging insights to optimize engagement strategies, to driving innovative campaigns that enhance satisfaction.
#LI-Onsite
Job Description
Major accountabilities:
- Prepare content for Integrated Brand Teams and Launch Teams.
- Execute, monitor, and analyze tactical plans to drive brand growth.
- Lead development of promotional activities in compliance with SOPs and Code of Conduct.
- Manage brand budgets, forecasts, and expenses; evaluate marketing mix for cost-effectiveness.
- Identify market insights and opportunities through customer interactions; execute central and regional marketing activities.
- Monitor product performance and external environment, taking corrective actions to meet objectives.
- Collaborate with Marketing and Medical teams to maximize activities, including KOL engagement and patient segment needs.
Minimum Requirements
- Minimum 3 years of experience in Sales or Marketing leadership role.
- Immunology therapy area experience is a strong plus.
- Demonstrated leadership skills with the ability to influence and drive cross-functional collaboration.
Skills Desired