IFM Program Manager – Food Services EMEA

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We are looking for an IFM Program Manager – Food Services for our Integrated Facility Management business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

The IFM Program Manager – Food Services EMEA is responsible for
implementing and maintaining food service standards and programs across the EMEA portfolio. This role focuses on the tactical execution of food service initiatives, managing operational data, supporting procurement processes, and ensuring consistent service delivery standards. The position plays a key role in driving performance improvements, maintaining
program governance, and supporting the broader food services transformation agenda.

What this job involves:

Program Implementation & Standards

• Execute standardized operating procedures across food service locations
• Implement MVE requirements in all food service venues
• Support new venue openings and service launches
• Maintain food safety and quality control programs
• Coordinate service improvement initiatives
• Develop and maintain program documentation

Performance Management & Reporting

• Monitor and analyze operational KPIs
• Track and report on CSAT/WES metrics
• Create regular performance dashboards
• Manage vendor performance tracking
• Prepare monthly/quarterly business reviews
• Support data-driven decision making

Procurement & Vendor Management

• Support RFP processes for food services
• Assist in vendor selection and onboarding
• Monitor contract compliance
• Track vendor performance against SLAs
• Support vendor relationship management
• Maintain vendor documentation and records

Financial Control & Analysis

• Track operational costs and subsidies
• Analyze venue performance metrics
• Support budget planning processes
• Monitor pricing and cost structures
• Identify cost optimization opportunities
• Prepare financial analysis reports

Service Quality & Compliance

• Conduct regular site audits
• Monitor compliance with food safety standards
• Track and resolve service issues
• Support quality improvement initiatives
• Maintain compliance documentation
• Coordinate with EHS teams

Project Support

• Manage food service improvement projects
• Support new program implementations
• Coordinate cross-regional initiatives
• Assist with pilot program management
• Support change management activities
• Document best practices and learnings

Sound like you? To apply you need to have:

Essential Experience

• 5+ years' experience in food service operations
• Experience in program/project management
• Background in vendor management
• Knowledge of food service standards and compliance
• Experience with performance tracking and reporting
• Understanding of procurement processes
• Proven analytical and problem-solving abilities

Technical Competence

• Strong data analysis skills
• Proficiency in reporting tools and dashboards
• Understanding of food service operations
• Knowledge of quality management systems
• Familiarity with procurement processes
• Experience with project management tools

Professional Skills

• Excellent organizational abilities
• Strong attention to detail
• Effective communication skills
• Problem-solving capabilities
• Project management expertise
• Ability to work independently
• Strong stakeholder management skills
• Process improvement mindset

Qualifications

• Bachelor's degree in relevant field
• Food service management certifications (advantageous)
• Project management certifications (beneficial)
• Fluent in English; additional languages beneficial

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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