IDEXX Veterinary Software and Services - Vello Product Specialist – Vello Integration with ezyVet

As a Vello Software Product Specialist (“PS”) your primary role would be the consultant, coaching veterinary practices on the set up and configuration of their Vello software and Vello Client Communications integration with ezyVet.

In this role you are both trainer and consultant, guiding the customer to understand how the choices they make in the design of their software/s will impact the way their staff is able to execute workflow in the practice. In this role, you will also be consulting/encouraging Vello best practices - Preventative Care – Printed Postcard Adoption and any other features that will help the practice grow, increase revenue and increase patient care and get the most out of Vello.
 

In addition to Vello, the role may also require taking on additional skills/onboarding of additional products (IDEXX DX Integrations, Cornerstone/Professional Service Training, SmartFlow, rVetLink, Neo, ezyVet, etc.) as business needs change.
 

The Product Specialist positions are virtual based with up to 25% travel. Examples of travel include but are not limited to: customer adoption assistance, educational summits, professional training, and occasional software launches. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth.

• You will be answering customer questions, explaining products and services, instructing in use of equipment, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities.  
• Determines customer needs, researches and provides solutions, coordinating with other team members as needed.  
• Ensures ongoing customer satisfaction and continuing strong customer relationships.  
• Supports quality management system and other compliance requirements.
   

What do you need to succeed?

• Technical aptitude- early adopter of new technology
• Experience training adult learners (formal or informal) preferred but will be trained for the correct candidate.
• Comfortable with public speaking and leading meetings with more than 1 participant
• Ability to consult with individuals on best practice guidelines as provided by product teams
• To be successful in this role you will need to have expertise in setting and managing customer expectations, along with a demonstrated ability to lead without authority. 
• Excellent verbal and written communication skills; ability to present and explain information in a way that establishes rapport and persuades others and gains understanding. 
• A general business understanding of the veterinary industry, and how veterinary practices function is preferred (Including practice workflow, practice roles, client communication and preventative care/best practices).
• You will be able to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily. 
• You will have the ability to plan and prioritize work in a dynamic environment and make quality, timely decisions. 
• Attention to detail and ability to track, diagnose and determine next steps in a plan. Ability to diagnose, troubleshoot and resolve customer issues, including both business and technical issues, and drive resolutions that benefit the customer and IDEXX.
• It is imperative that you have effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations. 
• You must be comfortable learning and using technology (SaaS programs) and working with computers. You will use a combination of telephone, email, Salesforce (CRM), GUIDEcx (project management app) and other SaaS solutions to ensure a high-quality experience with onboarding. 
   

Key Traits for Success as a member of the VSS Vello & ezyVet Product Specialist Team with IDEXX:

-ezyVet knowledge

-Highly organized

-Detail oriented

-Analytical thinking skills

-Technical aptitude for SaaS products

-Enthusiastic Attitude

-Professional Persistence

-Ethical

-Ability to influence without authority

-Authenticity

-Self-Motivated

-Ability to manage multiple priorities and remain composed during busier times

-Affinity for web-based tools and solutions

-Ability to work independently and willingness to collaborate as part of a team

We have three different working options for this role (if you live in or near Frisco Texas or Westbrook Maine. You will be required to be in the office 8 days per month):

• Hybrid, 2 days onsite in our Frisco, TX office, and 3 days remote per week.  

Or

• Hybrid 2 days onsite in our Westbrook, ME office, 3 days remote per week.

Or

• Virtual USA

*When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately.

What you can expect from us: 

• Hourly rates targeting: $64K Annual

• Opportunity for annual cash bonus

• Benefits Day-One

• On the job training and career advancement opportunities (experience NOT required)

• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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