Ice Cream Customer Service Specialist, Hungary-2

Looking for Your Dream Job? Join Our Ice Cream Team as Customer Service Specialist Hungary!

Work Level: WL1 C

Scope: Local

Reports to: IC Customer Service Team Lead Hungary

Location: Budapest, Hungary

Terms & Conditions: Full time, permanent role

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Global, leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

JOB PURPOSE:

This role ensures the satisfaction of our IC OOH & IH partners via supporting and ensuring the smooth customer service processes and proactively communicates with the partners and provides solutions. Also it executes the daily tasks in line with local and internal regulations.

KEY RESPONSIBILITIES:

• Understands and supports the optimal ordering process for our partners​, Ensures accurate and timely processing of the customer orders ​
• Initiates order shanges/modifications with Order Entry, Order Validation & Stock Management teams to ensure maximized service and ensure First Time Right and On Time
• Follows legal and internal audit requirements in the daily activities, contributes to required controls as per guidelines​
• Supports logistics claim investigation to avoid any delay in resolution​
• Participates in the development and harmonization of IC O2C processes, executes required testing and signoff in case of technical projects

• First point of contact for O2C related questions for our concessionaire partners
• Ensure up-to-date customer master data for all our active partners
• Proper deployment of short shelflife products and issue required documentation for that​
• Manages product recalls with partners and Quality team and other related business teams
• Support automation projects with partners related to O2C​
• Responsible for the proper execution of the Sunrise procedures

WHAT YOU NEED TO SUCCEED:

SKILLS, EXPERIENCES & QUALIFICATIONS:    

• Strong analytical skills
• Good communication and collaboration skills
• Good problem-solving skills
• O2C process knowledge
• SAP / Pega knowledge
• Knowledge of local regulations related to invoicing
• Hungarian native and English language are a must

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

To apply, you must do so online, in Workday. Please do not forget to upload your CV and Talent Card. Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to apply for other positions.

Disclaimer 

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.