IBV Specialist

We’re looking for an RCM IBV Specialist to verify member insurance benefits, support studio staff, and ensure accuracy in member accounts. This role focuses on execution—managing verification workflows, researching coverage, and delivering concierge-level service to members and colleagues.

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What You’ll Do

• Verify member insurance benefits and enter accurate data into Tend’s practice management system.
• Research benefits via payer websites, insurance portals, and phone outreach to payors.
• Gather and confirm member demographics and insurance information with clarity and professionalism.
• Understand mechanics of insurance plans and explain how benefits impact member responsibility.
• Navigate assigned work lists and complete verification tasks efficiently and on time.
• Deliver a high-quality experience for both members and studio staff, escalating complex cases to senior analysts or leads.
• Collaborate with peers and contribute to department goals, quality checks, and workflow updates as assigned.

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Who You Are

You embody our Tend values and demonstrate core competencies that support accuracy, teamwork, and service. At Tend, our values guide how we hire, collaborate, and deliver care.

• Tend to Others – You prioritize accuracy and service in every verification, ensuring members and teammates can trust your work.
• Be Brave Enough to Lead – You take ownership of your tasks, ask clarifying questions, and raise issues when something doesn’t look right.
• Savor the Ride – You bring steady positivity to detailed, repetitive work and help create a dependable team environment.
• Embrace Our Differences – You communicate respectfully with members, payors, and teammates, adapting to different needs.
• Rooted in Growth – You’re eager to learn payer rules, systems, and workflows, and you apply feedback to strengthen your skills.

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Role-Based Competencies

• Strengthen the Team – You collaborate with peers, share knowledge, and support a culture of teamwork and accountability.
• Decide with Clarity – You use sound judgment to resolve verification issues within your scope and know when to escalate for support.
• Deliver on What Matters – You consistently meet productivity and quality expectations while maintaining accuracy and attention to detail.

What You Have

• 1+ year of patient access, customer service, or revenue cycle experience in a healthcare setting preferred.
• Fundamental understanding of insurance benefits application and payer communication systems.
• Basic math skills; intermediate computer and typing skills; comfort navigating multiple systems.
• Excellent attention to detail, organization, and follow-through.
• Strong interpersonal and customer service skills with the patience to explain insurance clearly.
• Ability to thrive in a fast-paced environment and manage tight timelines.
• Ability to work a hybrid schedule, working on-site at our Nashville, TN office a few days per month.

What We Offer:

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
• 💰 Plan for the Future - Our 401(k) plan, because your future matters just as much as your now.
• 💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
• 🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.

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