POSITION: Human Resources Manager- Grand Rapids Complex
DEPARTMENT: Food & Beverage Services
REPORTS TO: General Manager of Food & Beverage
FLSA STATUS: Salaried Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Join us!
Essential Duties and Responsibilities
The Human Resources Manager is an integral part of delivering our promise to our guests.
The Manager will be responsible for executing the strategy and assisting with employee lifecycle processes with a focus on full cycle staffing.
The Human Resources Manager will partner with the Regional Director of Human Resources and operational managers on key initiatives that drive customer satisfaction, operational excellence and business performance.
Lead staffing planning, posting of open roles, interview scheduling, pre-employment checks, offer letters and onboarding process. Ensures optimum staffing levels always exist throughout the unit for operational success.
Drives employee engagement activities on event day and in day-to-day operations.
Manages payroll processes to ensure accurate payroll and labor reporting.
Support training and development initiatives for managers and hourly employees.
Develop and maintain strong partnerships with operations and management ensuring HR strategies, processes and practices are implemented.
Provide purposeful and forward-thinking coaching and feedback to all levels of employees, addressing various employee related issues and business needs.
Ensures company compliance with all existing governmental and labor reporting requirements.
Partners in the preparation of required documentation for compliance with all state and federal laws.
Lead employee relations functions including the organization and execution of investigations into policy and law violations in addition to handling general grievances or concerns.
Partnership in the processing of worker’s compensation claims, leaves of absence and benefits administration.
Demonstrate thought leadership and suitable judgment in making HR related business decisions.
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with all Legend Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree is preferred or equivalent professional experience
A minimum of 2 -4 years of experience in hospitality industry including 1 year of supervisory experience
Qualifications
Bachelor’s degree preferred.
3+ years of varied human resources experience.
2+ years of people supervisory experience.
Outstanding leadership skills with a high capacity for managing multiple projects simultaneously.
Proven ability to influence and gain credibility with all levels of employees and customers both internal and external.
Must possess excellent oral, written and listening communication skills and the ability to prioritize and execute in a deadline-oriented environment.
A strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
Comfortable working in a matrix leadership environment.
Hospitality Experience is preferred
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: Grand Rapids, MI Complex: Van Andel Arena, Acrisure Amphitheater, Amway Stadium
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.