Human Resources Coordinator

Identify, recruit, and make recommendations for hiring candidates for all hotel positions.  Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc.  Oversee the maintenance of accurate and up-to-date personnel files on all employees.  Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process.  Work with department heads to anticipate and plan for upcoming staffing needs and related budgets. 

Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports and etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention.  

Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.) 

Support and administer an effective employee relations program.  Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Support and promote the Employee Resolution process.   

Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Human Rights, Employment Standards, employee records administration, etc.).  Conduct annual HR compliance/standards self-audit.  Communicate and interpret all company and hotel policies and procedures.  Review and make recommendations as appropriate to management and/or HMG Human Resources to improve HR policies, procedures and practices.  

Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs. 

Ensure worker’s compensation claims are properly documented and reported.  Ensure that there is an active safety committee at the hotel, that safety programs are implemented, and that employees are motivated to follow safety procedures. 

Provide required documentation in response to unemployment claims.  Participate in unemployment hearings as needed.  Ensure that paperwork is complete and documentation is thorough so the company’s position can be legally and effectively represented.  

Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel staff, Corporate Human Resources, and Corporate Legal and Sonesta HR Shared Services/Hire to Retire. 

Interact with outside contacts: 

Candidates and applicants – discuss employment opportunities and conduct interviews 

Guests – to ensure their total satisfaction 

Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. 

Regulatory agencies – regarding safety and compliance matters 

Other contacts as needed (Professional organizations, community groups, local media).  

You will consistently deliver our GUEST model: 

Greet or welcome everyone, warmly with a smile 

Use eye and ear contact and guest’s name 

Establish/anticipate needs 

Solve and own all requests/complaints 

Thank everyone 

May coordinate and administer locally developed specialized recognition programs. 

May serve as “manager on duty” as required. 

Perform other duties as assigned