Human Resources Coordinator

Job Description Summary

The HR Coordinator assists in carrying out various human resources programs and procedures for all hotel associates including employee benefit administration, payroll support, new hire processing, and employee relations & recognition programs. Administrative support includes typing, data entry, filing, answering phones, responding to associate requests, printing reports, and maintaining records. The HR Coordinator will use multiple outlets to creatively communicate information to all hotel associates.

Job Description

Principle duties and responsibilities (Essential Functions) include Operational/Functional:

• Complete and maintain data entry into Workday system. Compile reports from the database as needed.  Produce and submit reports on general HR activity.
• Report to Human Resources Director any employee complaints, relating to benefits, paychecks, manager/employee relations issues, etc.
• Fulfill a variety of employee needs including but not limited to provision of name tags, garage passes, direct deposit forms, employment verification letters, etc.
• General HR office support including process requests for overnight mail and other delivery/messenger services; Prepare and send faxes; receive and distribute faxes to appropriate personnel; Make photocopies; Type correspondence, memos and reports.
• Maintain employee files: create files for new employees and ensure that all paperwork pertaining to each employee is placed in the appropriate file on a timely basis.
• Maintain current knowledge of all benefit programs.  Effectively communicate and promote employee benefit plans; answer all employee questions or refer them to appropriate resources.
• Review and process monthly invoice billing of HR vendors.  This includes, but is not limited to background checks, drug testing and Shoes for Crews, Etc.
• Complete Unemployment Compensation claim forms.
• Process employee terminations in Workday and with all other required employee systems.  Assist in the off-boarding process which includes but is not limited to scheduling exit interviews, WD transactions, collection of company property, employee communication, etc.
• Order and stock HR office supplies.
• Manage the pre‐hire screening process: administer drug tests, background checks and reference checks.  Work with HR team to move candidates along in the WD tool.
• Process all newly hired employees, ensuring completion of all required paperwork in WD.  Maintain an accurate I‐9 system, ensuring that there is a current I‐9 for all employees. Monitor E-Verify System.  Schedule employee for orientation.  Assist new hires with name tags, garage passes, uniforms, and locker assignments.
• Retrieve and distribute HR departmental mail.
• Answer phones and greet all individuals arriving at the HR office. Respond appropriately to all requests.
• Maintain employee communication areas such as bulletin boards, cafeteria, employee entrances and locker rooms.
• Coordinate employee activities such as Employee of the Month/Year, GM lunches and birthday and anniversary recognition programs.

• Strategy and Planning

• Maintain friendly, positive employee relations at all times.
• Anticipate employee and guest needs, respond promptly, and acknowledge all customers, however busy and whatever time of day.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Schedule meetings, interviews, HR events etc. and maintain the team’s agenda. Attend designated meetings, take minutes, and distribute.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain knowledge of all hotel services/features and hours of operation.

• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone, warmly with a smile.
    • Use eye and ear contact and guest’s name.
    • Establish/anticipate needs.
    • Solve and own all requests/complaints.
    • Thank everyone.
• Build solid relationship with your Colleagues.
• Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum two years of previous experience in Human Resources or as an administrative assistant in hotel catering and sales or similar environment.
• Track record of delivering exceptional guest or client experience

• Ability to communicate, both verbally and written, effectively with guests, vendors, and co-workers
• Must read, write, and speak the English language fluently.

• Appropriate professional appearance and demeanor
• Previous hotel experience preferred.

• Excellent organizational skills
• Excellent time management skills and ability to multitask and prioritize workload.
• Attention to detail and problem-solving skills.

• Proficient in Microsoft Word, Excel, PowerPoint, and other Microsoft Office Application

Additional Job Information/Anticipated

Pay Range

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match (available the first day of the month after hire date)
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year)
• Free parking
• Free shift meal
• $60 Shoes for Crew credit per year
• Fun, family environment
• Sonesta Hotel Discounts (over 1,200 hotels world-wide)
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.