Deadline for Applications
Hardship Level
Family Type
Family Type
Residential location (if applicable)
Grade
Staff Member / Affiliate Type
Reason
Regular > Regular AssignmentTarget Start Date
Standard Job Description
Human Resources Associate
Organizational Setting and Work Relationships
The Human Resources Associate supports the UNHCR’s People Strategy and contributes to the implementation of the 2018 independent Human Resources review, which resulted in the establishment of HR strategic priorities and the reconfiguration and transformation of the Division of Human Resources (DHR) from a largely transactional model into a strategic business partner for field operations and senior management. Having the right people in the right place at the right time is at the core of enabling UNHCR to protect and respond to persons of concern. By attracting, retaining and developing a talented, diverse and agile workforce while nurturing a culture of excellence, respect and wellbeing for all, UNHCR’s Human Resources acts as a strategic partner to the organization, enabling a people-centric culture.
The Human Resources Associate provides support and assistance in the areas of operational support, workforce planning, assignments and talent acquisition, organizational cultural changes, HR policy implementation and duty of care in the area of responsibility (AOR). The incumbent maintains employee confidence and protects the organization and its workforce by keeping human resources information confidential.
The Human Resources Associate is usually supervised by the Associate HR Officer, HR Officer or another HR or admin staff. This position can be located in a Country Operation, Multi-Country Office, Regional Bureau or Headquarters. The Human Resources Associate may supervise General Service staff. The supervisor provides the incumbent with regular guidance. The incumbent works quite independently on regular assignments with an oversight from the supervisor, assisting him/her in personnel administration and other HR related matters.
The incumbent may maintain a direct working relationship with a number of units within the Division of Human Resources (DHR).
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Duties
Human Resources Operational Support:
Assignments and Talent Acquisition:
Advice to staff and contribution to an inclusive work environment.
Duty of Care:
Minimum Qualifications
Years of Experience / Degree Level
For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable.
Certificates and/or Licenses
Business Administration;
Office Management;
Human Resources Management;
or related field.
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Experience working in Human Resources. Knowledge of general HR policies, processes and systems.
Desirable
Experience in HR information technology systems and tools. Experience working with the United Nations. Experience working in a multi-cultural setting.
Functional Skills
UN-UN/UNHCR Administrative Rules, Regulations and Procedures;
*IT-Computer Literacy;
HR-Talent Development and Nurturing
HR-Local mass recruitment
HR-Employee Relationship Management
SO-Learning Agility;
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
Competency Requirements
All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.
Core Competencies:
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Managerial Competencies:
Managing Resources
Cross-Functional Competencies:
Analytical Thinking
Planning and Organizing
Change Capability and Adaptability
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
Required languages (expected Overall ability is at least B2 level):
,
,
Desired languages
,
,
Operational context
Occupational Safety and Health Considerations:
To view occupational health and safety considerations for this duty station, please visit this link: https://wwwnc.cdc.gov/travel
Operational Context
As part of UNHCR’s commitment to organizational efficiency and effectiveness, and ongoing efforts to make the organization more flexible, agile and adapted to an evolving funding environment, the High Commissioner has endorsed the establishment of a new operating model for the delivery of administrative and resource management functions at Headquarters: the Headquarters Support Service (HQSS) that launched its operations on 1 October 2025.
This shared platform consolidates resource management functions servicing Headquarters Divisions and Entities across Geneva, Copenhagen, and Budapest in a streamlined and integrated model.
HQSS is led by a P5 Head of Service, based in the Global Service Center in Budapest, with small satellite teams in Geneva and Copenhagen. It centralizes transactional and routine support services across key enabling functions, including general administration, finance, procurement, human resource management, ICT support, programme management, and project control. This improves service coherence and quality, standardize processes, and generate material efficiency gains by reallocating resources toward more strategic and value-adding work in Headquarters Divisions and Entities.
HQSS consists of approximately 35 personnel, organized into three functional units: the Resource Management Unit, the Human Resources Unit, and the IT Support Unit. These units work in close coordination to deliver integrated services to client Divisions and Entities.
Main objectives:
Provide consistent support and reliable coverage for HQ administrative and resource management support, including HR
Streamline routine processes
Contribute towards a more cost-effective, coherent, and strategic approach to resource management.
The new integrated service delivery model for resource management for Headquarters, HQSS provides centralized transactional routine processing, HR management, and administrative support functions.
HQSS works in close collaboration with the retained resource management capacities embedded within each Division or Entity ABC, which focus on management advisory and act as the main interface with HQSS. The service is also closely aligned with the Global Service Centre (GSS) and operates using a shared Service Management platform with GSS.
The incumbent of the position will be expected to collaborate closely within HQSS as well as across client HQ Divisions/Entities especially in the Vacancy Management processes to ensure that the Division's or Entity’s resource management needs are seamlessly addressed through an integrated and coordinated approach.
Additional Qualifications
Skills
HR-Employee Relationship Management, HR-Local mass recruitment, HR-Talent Development and Nurturing, IT-Computer Literacy, SO-Learning Agility, UN-UN/UNHCR Administrative Rules, Regulations and ProceduresEducation
Certifications
Business Administration - Other, Human Resources Management - Other, Office Management - OtherWork Experience
Competencies
Accountability, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Managing resource, Organizational awareness, Teamwork & collaborationUNHCR Salary Calculator
https://icsc.un.org/Home/SalaryScales
Additional Information
Functional clearance