The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As an HR Shared Services Specialist - Tier 1 you will be the first point of contact for our employees, retirees, and their families! In this role, you’ll assist with HR inquiries, resolve cases, and provide exceptional customer service through phone, email, and chat interactions. This position offers hybrid flexibility, supportive training, and opportunities for growth within a world-class organization.
THE STARTING RATE: $18 per hour
THE DAY-TO-DAY:
Respond to written and oral inquiries from employees, manager, retirees, family members regarding HR questions, isss, problems, and status changes; this will include telephone, chat and e-mail interactions
Resolve cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures
Escalate complex cases (in accordance with and as defined by HRSSC policy) to HRSSC management and Tier II resources with appropriate and complete documentation on work performed to date
Interface with internal and external resources to furnish or obtain needed information to close cases not escalated
Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate
Maintain high degree of confidentiality
THE IDEAL CANDIDATE:
Must be 21 years of age or older
High school diploma or GED is required
1+ years of prior relevant experience of customer service or inbound call centers or related experience is required
Prior HR experience is preferred
THE PERKS & BENEFITS:
Prioritize your wellness, access programs crafted to nurture your mental and physical health.
Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
Savor delicious meals for free in our employee dining room.
Park with ease—whether you're on or off shift, it's free!
From healthcare to financial support and generous time-off options, we’ve got you covered.
Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16158
Are you ready to JOIN THE SHOW? Apply today!