HR Shared Services Consultant

About the Team

The People & Culture  team is committed to creating a fulfilling and inspiring place to work for all of the people who deliver that client experience - from our warehouse team to tech talent to merchants to stylists. We pride ourselves on creating a fun and collaborative environment where we solve problems together. We are looking for people who are bright, kind and motivated by challenges to join our team. 

About the Role

The HR Shared Services team is looking for a creative, resourceful, and organized HR Consultant to support a thoughtful and effective employee experience. You will provide analytical support and operational oversight within a shared services environment, handling a variety of complex functions related to HR and the full employee lifecycle.You will analyze data, develop insights, troubleshoot issues, participate in special projects and drive process improvement initiatives within the Shared Services function, including emerging AI technologies.

The HR Consultant will have a strong ability to work independently and proactively, leveraging critical thinking, anecdotes from relevant internal stakeholders, and data to anticipate potential issues and support solutions before they arise. In addition, the Consultant will consistently drive work forward autonomously, demonstrating strong initiative and ownership. Innovation is also a key component of success in this role, as we will look to you to proactively suggest improvements and drive process enhancements, whether based on your day-to-day work or identified through cross-functional collaboration.

Our People & Culture team works collaboratively and is known for solving problems and finding solutions at high speed —allowing others to do what they do best! You will join a team of creative, motivated, and goal-oriented problem solvers who are deeply connected to, and have a big impact on the people of Stitch Fix.

You're excited about this opportunity because you will…

• Employee Experience:
• Identify gaps and inefficiencies, provide standardization and improvement recommendations which impact the full employee lifecycle from hire to retire. 
• Interact with employees, managers, and other internal teams including HR Business Partners, Recruiting, Compensation, L&D, Legal, and IT to provide direction and clarity on processes related to the employee life cycle and systems.
• Own Tier II specialized support for important Shared Services programs such as immigration and unemployment, as well as complex employee issues, and maintain data integrity within Workday and other enterprise systems.
• Identify gaps and opportunities and own process improvements for shared services tools and systems utilizing cutting edge technologies.
• Consistently look for opportunities to enhance employee self service, drive adoption and support ongoing enhancements to automate workflows and increase self service utilization.
• Metrics & Reporting:
• Serve as administrator for the FreshService ticketing systems and other tools that support metrics & reporting. 
• Use captured data to inform monthly and quarterly data insights for internal customers and People team to help drive business decisions and to inform process and vendor enhancements.
• Compliance:
• Maintain working knowledge and ability to research current, local employment laws, best practices and ensure Stitch Fix policies are legally compliant.
• Utilize new tools and technology to proactively support the design and implement of new compliance processes and improvements and maintain and revise current compliance and audit standards.
• Vendor Management:
• Provide recommendations to Shared Services  leadership for enhancements to increase efficiency and add value to the user experience.
• Maintain vendor relationships - support vendor relationships for effective operations and to ensure consistent service delivery and scalable solutions.
• People Programs: 
• Own and participate in ad hoc projects that support the broader People team and partner groups including HR Business Partners, Recruiting, Benefits, Compensation and IT teams.

We’re excited about you because…

• HR Experienced: Have 2-4 years of experience in HR in a people-focused or HR operations role; Have a Bachelor or Associate degree, or equivalent combination of education and work experience
• Problem Solver: You use creativity and your analytical skills to remove obstacles while working collaboratively with others.
• A multitasker: Are an expert juggler who is able to ruthlessly prioritize tasks.
• Organized: Have top-notch organization skills, strong attention to detail to develop and execute plans . 
• Adaptable: Can adapt and adjust plans, as needed, using internal and external inputs; might be a mind reader - you are consistently able to anticipate needs.
• A strong communicator: Have strong written and verbal communication skills and ability to interact with all levels of the company.
• Tech-savvy: Have proficient experience with Excel, Google Suite, HRIS; have the ability to quickly and efficiently learn how to use new systems and tools.
• Analytical: Ability to analyze and synthesize metrics and data to identify trends, patterns, and areas of opportunity.

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.