HR Shared Services Analyst II

This position is designated as a hybrid role based out of our headquarters near Portland, Oregon. The current expectation is for employees to work onsite four days per week, subject to change based on business needs. This in-office requirement may be adjusted at the discretion of the company.

OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.

At Columbia, we’re as passionate about the outdoors as you are. And while our gear is available worldwide, we’re proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: “It’s perfect. Now make it better.” As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

ABOUT THE POSITION

The HR Shared Services team provides operational HR support and delivers exceptional customer service to employees and managers across North America. Our Tier 2 Shared Services Analysts serve as problem‑solvers, trusted partners, and the connective tissue across HR—helping employees navigate processes, resolving more complex inquiries, and supporting critical HR operations.

You’ll join a growing, global support model, collaborating closely with team members in the U.S. and India to ensure consistent, high‑quality service. This is a great role for someone ready to deepen their HR experience, build broad generalist capabilities, and contribute to continuous improvement across our HR ecosystem.

HOW YOU’LL MAKE A DIFFERENCE

• Serve as a Tier 2 HR resource, resolving escalated or more complex employee and manager inquiries with accuracy, empathy, and strong follow‑through.
• Partner with HR Centers of Excellence to support operational processes, knowledgebase updates, and the creation of resources that improve employee self service.
• Analyze inquiry trends and identify opportunities to improve processes, tools, and SOPs—bringing forward insights and driving improvements.
• Support HR operations work such as I‑9 reverifications, position‑management updates, and other repeatable workflows that require judgment and attention to detail.
• Collaborate with our India Shared Services team to transition work, align on processes, and ensure a smooth global employee experience.

YOU ARE

• A proactive problem solver who jumps in when something breaks and works to understand root causes.
• A strong communicator who delivers excellent customer service and builds trust with employees, managers, and HR partners.
• Comfortable navigating changing workflows, shifting priorities, and evolving team responsibilities.
• Curious, flexible, and resourceful
• Someone who thrives in a team environment and enjoys improving how work gets done.

YOU HAVE

• 2–4 years of experience in HR, customer service, operations, retail management, or a related role supporting people‑focused processes.
• Strong problem‑solving skills with the ability to interpret SOPs and apply judgment when the answer isn’t obvious.
• Experience supporting customers through email, ticketing systems, or similar service channels.
• Solid proficiency in Microsoft Office; familiarity with HR systems (Workday, HRIS, CRM/ITSM tools) is a plus but not required.
• A commitment to handling sensitive employee information with care and adhering to privacy principles.

#LI-JD1

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. 

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.

At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.

If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the Subject: Applicant Assistance Requested.