A dynamic opportunity for a service-minded professional looking to learn about HR, grow their skills, and contribute to a people-first environment.
Proven customer service experience with strong attention to detail supporting employees and resolving questions
Experience with ServiceNow and/or Workday a plus
Effective written and verbal communication and customer service skills
Job Summary
Manages HR shared services activities for the organization, including responding to associate inquiries, documenting issue resolutions, and processing system transactions. Supports compliance operations processes, assists with HR contract management, and manages associate relocation requests.
Major Tasks, Responsibilities, and Key Accountabilities
- Serves as a primary point of contact for HR inquiries and manager self-service transactions.
- Processes and resolves associate questions submitted through the service center platform. Uses general knowledge, policy manuals, and other support resources to answer basic to moderately complex HR inquiries.
- Maintains a close working relationship with functional business partners to resolve escalated issues.
- Assists with compliance operations processes, including providing severance and I-9 support.
- Manages the relocation vendor relationship and associate relocation process.
- Oversees HR contract management processes, including invoice management and request for proposal support.
- Ensures service center operations, technologies, and transaction processes work in accordance with established service level agreements.
- Enters associate transactions in the human capital management system.
Nature and Scope
- Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
- Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
- May provide general guidance/direction to or train junior level support or professional personnel.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the time.
Education and Experience
- Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.