HR Services Administrator (2nd Shift)

PL1099

Currently we are looking for:

HR Services Administrator (2nd Shift)

The HR Services Administrator (2nd Shift) is part of the front-line data processing and management team.  This includes entering, maintaining, processing , auditing, and reporting sensitive People and organizational data, as well as supporting tasks associated with large organizational changes.  In addition, this role is responsible for maximizing the use of technology capabilities to reduce manual processes and serving as a resource for process-improvement tasks and special projects.
 

Where You'll Work

• This role is hybrid and will require you to be on-site at our office on Wielicka 30 in Kraków 3 to 5 times per month. (On-site days are predetermined and standard across the company)
   

What You'll Do

• Responsible for analyzing and processing high volumes of complex transactions in HR System. Serves as the primary recipient of organization-wide workforce admin processes. 

• Acts as a main point of contact for employee lifecycle processes and supports their transition into the rest of the team

• Creates documentation to capture acquired knowledge in the form of SOPs policies and maintains them

• Provide quality support with a high degree of customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs)

• Coordinate cases with other team members to ensure requests are completed within the required service level agreement

• Provides direction and education on workforce admin processes.

• Track cases for documentation and work allocation purposes using the case management system

• Share knowledge and ideas to support continued growth and process improvement for the workforce admin team

• Conduct audits of Workday HR system data and analyze audit data to identify issues

What You'll Bring

• Ability to speak fluent English (at least B2)

• Has Workday (or other HRIS) experience - preferably 2 years

• Has experience in Case Management systems like ServiceNow and tracking cases for documentation and work allocation purposes

• Advocates for the change and promotes continuous improvement ideas within the team

• Has analytical capability to identify issues, interpret data and provide insight

• Has excellent communication skills, ability to operate in an international, matrix organization and a consumer-oriented attitude

• Works independently and as a team member.

What we offer

• Hybrid work model combining office & remote work

• Private medical care   

• Life Insurance  

• Access to MyBenefit platform (Multisport included) 

• Eye-care reimbursement

• Company performance-related bonus   

• Referral program with financial bonus  

• 1 day extra of annual leave for company-driven initiatives

• Mental health support line for you and your relatives 

• Attractively located office with free parking space for employees 

Whistleblower Protection Act

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: https://liberty.tnwreports.com/

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at https://liberty.tnwreports.com/

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.