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Job Description:
The 3M Philippines GSC is looking for an HR Service Delivery Representative to join our team!
Main Duties & Responsibilities include, but are not limited to:
- Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (Including: phone inquiries, email/web tickets and walk-in inquiries, follow-up/resolution of escalated tickets, etc.).
- Identifies escalation trends and opportunities for process change and/or new solutions.
- Undertakes all actions required by system and updates Data Base continually.
- Investigates and resolves problems and provides solutions which may involve a network of resources.
- Administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation.
- Performs “off-phone” tasks supporting HR related functions as directed.
- Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
Qualifications & Experience
- Minimum 1 year equivalent work experience preferred
- Bachelor's degree or higher from an accredited university
- Knowledge of HR Policies & Procedures
- Knowledge of HR systems is an advantage: Workday; AWS (telephony), Salesforce or other HR Systems
- Customer service skills
- Communication skills
- Detail oriented/accurate and thorough
- Knowledge in English and Korean (Writing, Speaking, Listening and Reading Skills) are necessary for this role
Profile
- Individual must be detail oriented, self-directed and have strong independent problem solving skills.
- The ability to multi-task is inherent in the job responsibilities
- Strong communication skills and the ability to work in a team environment
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Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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