HR Service Centre, Vice President 12 month FTC

MUFG is seeking a dedicated HR Customer Service Centre Vice President to join their London team, reporting directly to the Global Head of AskHR. This pivotal role offers you the opportunity to shape and elevate the HR shared services function within one of the world’s most respected financial institutions. As a key member of the EMEA HR leadership team, you will be instrumental in driving operational excellence, fostering a culture of continuous improvement, and ensuring robust risk management across all HR service centre activities. MUFG is renowned for its commitment to employee wellbeing, inclusive workplace culture, and strong values-driven approach. You will benefit from working in a collaborative environment that encourages knowledge sharing, supports your professional growth, and values your expertise in both people management and process optimisation. If you are passionate about delivering best-in-class HR services while championing regulatory compliance and innovation, this is an exceptional opportunity to make a significant impact.

What you'll do:

• Provide authoritative leadership and direction to the HR Service Centre team, ensuring delivery of proficient support to client groups across the organisation.
• Act as the risk champion for AskHR tier 1 by partnering with first and second line of Defence teams to identify HR risks, strengthen controls, and implement effective mitigating actions.
• Oversee timely and accurate reporting of risk events and issues to senior management as well as first and second line of Defence stakeholders.
• Support the Global Head of AskHR in monitoring controls execution, managing audit findings, and ensuring delivery excellence within AskHR tier 1 operations.
• Partner with Procurement to ensure all HR vendors comply with internal policies and external regulations, overseeing outsourcing and third-party risk management processes.
• Lead enhancements resulting from internal or external audits by collaborating closely with Risk, Internal Audit, and Global HR Central Services teams.
• Champion data privacy initiatives by supporting Data Privacy Impact Assessments (DPIA) in partnership with the Data Protection Officer.
• Drive change management for enterprise-wide HR projects by supporting process improvements from a risk controls perspective using systems such as Workday.
• Coach, develop, and inspire a team of analysts while promoting the 'One MUFG' vision throughout EMEA HR operations.
• Prepare detailed KPI reports and bulletins for senior leadership stakeholders while ensuring all services are delivered in accordance with agreed policies, procedures, and regulatory requirements.

What you bring:

• A degree in Business Administration, Human Resources or a related field—or equivalent relevant work experience—demonstrating your foundational understanding of business principles.
• Experience managing teams within a shared service environment—ideally gained within Financial Services or another regulated sector—showcasing your ability to lead high-performing groups.
• Comprehensive knowledge of HR practices including employment legislation and transactional services management using CRM/ticketing systems such as Service Now.
• Proven expertise in process mapping along with hands-on experience managing transactional HR operational activity within defined frameworks.
• Advanced proficiency with HR software platforms including Workday as well as extensive use of case management systems for handling complex queries efficiently.
• In-depth understanding of GDPR requirements alongside FCA/banking regulations impacting employment practices within large organisations.
• Exceptional communication skills enabling you to influence stakeholders at all levels through clear presentations, negotiation techniques, and written correspondence.
• Demonstrated ability to manage conflicting priorities effectively while maintaining attention to detail under pressure.
• Experience preparing analytical reports for senior leaders using advanced literacy/numeracy skills for statistical analysis and performance measurement.
• A collaborative mindset that thrives on building interdependent relationships across business functions while inspiring optimism, resilience, flexibility, and openness among colleagues.

What sets this company apart:

MUFG stands out as one of the world’s largest financial groups with deep roots in tradition yet an unwavering commitment to progressiveness. The company is celebrated not only for its global reach but also for its dedication to fostering an inclusive workplace where every individual feels valued. Employees benefit from access to comprehensive training programmes designed to support ongoing professional growth alongside flexible working opportunities that promote work-life balance. At MUFG you’ll find yourself surrounded by knowledgeable colleagues who are eager to share insights while working together towards common goals. The organisation’s values-driven culture places emphasis on responsibility integrity customer focus strategic thinking—and above all—a genuine desire to make positive contributions both internally among staff members as well as externally within local communities worldwide. Joining MUFG means becoming part of a network that prizes collaboration celebrates diversity encourages innovation—and supports each person’s journey towards achieving their full potential.

What's next:

If you are ready to take on this influential role at MUFG where your expertise can truly make a difference we encourage you to apply now!

Apply today by clicking on the link provided—take the next step towards advancing your career with MUFG.

This advert will close 14th May 2026