HR Service Centre, Analyst

MUFG is seeking a Human Resources Analyst to join their Global HR Central Services team in London. This role offers you the opportunity to be at the heart of a world-class financial institution, where your expertise will directly impact employee experience and operational efficiency across the organisation. You will play a pivotal part in delivering consistent, high-quality HR support, enabling self-service for employees, and reducing complexity for HR partners. MUFG’s commitment to collaboration, professional development, and inclusive practices ensures you will thrive in an environment that values your growth and contributions. With access to flexible working opportunities and ongoing training, you will be empowered to build your skills while making a meaningful difference within a supportive network.

What you'll do:

• Provide Tier 1.5 HR support to employees and stakeholders throughout the organisation, managing inquiries with a client-centric approach and escalating complex issues as required.
• Create, assign, escalate, and resolve HR cases in AskHR/Workday according to standard operating procedures, policies, and service level agreements.
• Act as the primary point of contact for HR colleagues within your location, offering guidance on accountable HR case escalations and processes.
• Advise and guide line managers on HR policies and procedures, including probation processes, escalating matters to Senior Advisors or Centres of Expertise when necessary.
• Manage end-to-end employee lifecycle processes such as onboarding, internal transfers, contract changes, promotions, salary changes, leave administration, and leaver processing.
• Maintain accurate employee data and documentation by ensuring Workday records, personnel files, payroll information, ER details, and correspondence are complete and compliant.
• Investigate and resolve complex escalations, complaints, and urgent exceptions while acting as a senior escalation point for junior team members.
• Coach employees and managers to use Tier 0 self-service tools, Workday processes, and user guides to improve efficiency and reduce repeat inquiries.
• Lead, advise, and coach AskHR Administrators to support capability building and consistent service delivery across the team.
• Support HR audits and compliance activities by liaising with relevant partners and escalating risks or issues promptly.

What you bring:

• Demonstrated experience as an HR Administrator is essential for handling transactional activities effectively within a global context.
• Preferred experience as an Advisor or Analyst within the finance industry at a global organisation.
• Proficiency in HR case management with SLA-driven case handling ensures timely resolution of employee inquiries.
• Experience with Workday HCM data changes & transaction processing supports efficient record management.
• Ability to apply SOPs/transaction matrices & conduct required information checks guarantees compliance with organisational standards.
• Accurate case documentation & records handling is vital for maintaining up-to-date personnel files.
• Knowledge of self-service enablement empowers employees through accessible resources.
• Advanced escalation management skills in tiered global models facilitate effective issue resolution.
• Support for change/program activities such as drafting training materials or stakeholder updates enhances departmental readiness.
• Excellent communication skills foster positive relationships with colleagues at all levels.
• Results driven mindset paired with accountability ensures tasks are completed efficiently without compromising quality.
• Strong prioritisation abilities allow you to operate with urgency when needed while maintaining composure under pressure.
• Sound judgement demonstrated through decision-making skills contributes to successful outcomes during complex situations.
• Exceptional attention to detail guarantees accuracy across all aspects of your work.
• A calm approach enables you to perform well even in pressurised environments.

What sets this company apart:

MUFG stands out as one of the world’s leading financial institutions renowned for its commitment to excellence in both client service and employee experience. The Global HR Central Services function embodies this ethos by fostering an environment where collaboration is valued above all else—ensuring every team member feels included and supported regardless of their location or background. Employees benefit from flexible working arrangements that accommodate diverse needs alongside robust training opportunities designed for personal growth. MUFG’s dedication to standardising processes not only improves operational efficiency but also enhances job satisfaction by reducing complexity for staff members. The company’s focus on professional development means you’ll have access to resources that help advance your career while being part of a knowledgeable network committed to shared success. As an ambassador for One MUFG vision, you’ll contribute directly towards creating an inclusive workplace where high standards are maintained through communal effort—a place where your contributions truly matter.

What's next:

If you’re ready to make a meaningful impact within a globally respected financial institution while advancing your career in human resources, this is your opportunity!

This advert will close 1st April 2026