Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.
Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.
Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.
The Role
Responsible for providing first line support for all HR-related queries and issues, and delivering administrative and transactional HR services in partnership with other Lloyd’s functions and third parties where applicable.
Principal Accountabilities
Responsible for handling and resolving all first-line queries, requests and issues in relation to HR and employment-related policies and processes, escalating to second and third line specialists or third parties where necessary; developing and maintaining positive business relationships with service customers and stakeholders through all service interactions
Responsible for the input and maintenance of employee data to HR systems and transferring data to agreed internal and third-party services, including the issue of payroll and benefits instructions, in accordance with data quality and data security standards; and resolving first-line queries in relation to HR systems and data
Maintaining and updating HR system back-office data including organisational structures, training catalogues and training course schedules
Producing, issuing and filing all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements
Providing accurate and timely employee data and management information to internal customers and third parties, including calculating variable remuneration proposals, ensuring the HR function meets Corporation data quality and data security standards through effective data governance
Managing benefits election windows and monitoring and handling Insured Benefits Claims, in partnership with third-parties
Uploading and issuing learning event invitations and pre-course materials, and readying training sessions in partnership with internal and third-party services; distributing and collating training feedback forms
Managing learning and development session registration, delegate lists, and waitlists, monitoring session capacities and escalating issues to learning and development SMEs
Managing on-boarding activities including co-ordinating and conducting HR inductions
Contributing to continuous service improvement and process improvement design and planning activities and taking responsibility for delivering agreed service improvements
Skills
Customer services skills
Strong problem solving skills, and able to relate policies and procedures to specific individual situations
Excellent communication and interpersonal skills
Able to plan and prioritise work across a broad range of subject areas, working to tight deadlines where required
Strong data fluency and numeracy skills
Excellent team working skills with a positive, flexible, mature and “can-do” attitude
Able to work proactively and independently
Proficiency with Microsoft Office software and able to learn to use additional HR systems
Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website.
We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.
By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.
Should you require any additional support with your application, or any adjustments, please click the following link;
https://cleartalents.com/apply/lloyds-msa1645695881