HR People Care Front Desk and Knowledge Scalability Product Manager

HR People Care Front Desk and Knowledge Scalability Product Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

To successfully introduce AI augmentation within HR, it is essential to enhance and optimize existing processes, which will accelerate the adoption of new technologies while removing operational barriers, enabling advisors to dedicate more time to meaningful human interactions.

By strategically streamlining HR workflows and minimizing friction points, the Product Manager will help create an environment where automation and AI solutions effectively complement the expertise of HR advisors. This approach not only supports the efficient implementation of intelligent systems but also ensures that routine inquiries are handled seamlessly by AI, allowing advisors to focus on more complex and people-centric matters.

As these enhancements are integrated, the focus remains to balance technological advancement with the need for genuine human connection, ultimately elevating both the efficiency and quality of HR services.

The Role

The People Care Front Desk and Knowledge Scalability Product Manager (PM) plays a vital role in facilitating the adoption of AI and Automation within HR operations. This position is responsible for enabling Agent AI to efficiently support Tier 0 and Tier 1 inquiries by maintaining a clear, structured, and scalable knowledge ecosystem tailored for AI-driven HR services. The PM curates and integrates HR content, crafts decision logic, and creates workflows designed explicitly to maximize AI performance and automation. Central to this role is the identification and automation of repetitive front desk tasks or queries, establishing a foundation for robust AI augmentation in HR operations.

How you will make your mark

• Build and maintain HR knowledge data specifically optimized for seamless AI integration and consumption within HR operations.

• Pinpoint the most frequent contact drivers and categorize them based on whether they can be resolved by AI or require human intervention, ensuring optimal AI utilization.

• Design conversation flows, define user intents, and set up escalation triggers to empower the AI in managing HR inquiries effectively and accurately.

• Identify missing content and unclear policies, refining them to guarantee the AI has access to comprehensive and transparent information.

• Collaborate closely with People Care teams and content owners to keep HR data accurate, relevant, and AI-ready.

• Monitor and analyze AI agent performance within HR operations, using insights to drive continuous improvements and enhance automation.

• Uphold taxonomy and metadata standards, supporting both scalability and the long-term success of AI-powered HR knowledge management.

About you:

• First-level university degree or equivalent experience; advanced university degree preferred.

• Typically, 4-8 years of related experience in HR Tech project management, process optimization, and collaboration with multidisciplinary functional teams.

• Strategic Design of AI use cases – HR, Workforce, and Business outcomes

• Ability to communicate AI concepts to non-technical HR leaders.

• Experience in process standardization, documentation, optimization, or automation.

• Experience managing projects related to HPE global programs and partnering with designated program leads.

• Able to understand data, create meaningful analysis, and share business insights. - Strong analytical skills. 

•  An out-of-the-box mindset that does not hesitate to challenge the status quo. 

• Passion for customer experience and commitment to AI / Automation transformations

• Commitment to honoring program/project deadlines and delivering a top-notch experience.  

 

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Business Objectives, Business Strategies, Change Management Strategies, Coaching, Communication, Creativity, Critical Thinking, Design Thinking, Empathy, Follow-Through, Growth Mindset, HR Programs, Human Resources (HR), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, People Management, People Strategies, Personal Initiative {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#mexico

#operations

Job:

Human Resources

Job Level:

Master

    

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.