Role Summary:
The HR Partner, Customer Care will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.
Hybrid role: 3 days in office/2 days work from home
Responsibilities:
Respond to customer requests, (calls, chats, tickets) and provide guidance to associates and managers
Consistently execute HR processes, using case management, chat, and telephony
Provide guidance to associates and managers on self-service transactions and navigating the HR portal
Research solutions to HR customer inquiries and escalate as needed
Understand and be able to communicate HR policies, processes, and procedures
Adhering to Flowserve’s safety, integrity, and code of conduct policies
Other duties as required and assigned by manager
Requirements:
Bachelor’s degree in business/HR
Ideally 3-5 years of experience in HR or customer service or HR service delivery
Proficiency in English and Spanish, Portuguese will be an advantage
Exceptional customer service, emotional intelligence and empathy
Excellent probing abilities, to identify true need from customer
Resourcefulness and ability to find answers quickly