HR Global Services Advisor 1

Description -

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, solutions, and services, we engineer experiences that amaze. We believe in the power of ideas. Our vision is to produce technology that makes life better for everyone, everywhere – every person, every organization, and every community around the globe. This motivates us – inspires us to do what we do: invent, reinvent, engineer experiences that amaze, and set the standards as a socially and environmentally responsible company.

As an HR Agent on the myHR Team in Guadalajara, Mexico, you will leverage your expertise in a wide range of HR topics and utilize available tools to provide Tier 1 support to HP Inc. employees worldwide. Support will be delivered through case management and chat interactions, ensuring timely and accurate responses.

Key Responsibilities

Act as the first point of contact for HR inquiries, resolving Tier 1 issues or directing employees to the appropriate support group.
Maintain high ethical standards while supporting various HR teams and contributing to process improvements and special projects.
Apply independent judgment and initiative to manage a high-volume caseload while collaborating with teammates to deliver exceptional customer service.
Build and maintain a robust knowledge base to effectively address employee questions.
Use a customer-centric approach to create a positive and seamless HR experience for employees.

What We’re Looking For

Strong HR knowledge and problem-solving skills.
Ability to work independently and prioritize tasks in a fast-paced environment.
Excellent communication skills and a commitment to delivering outstanding service.
Flexibility to participate in special projects and additional tasks as needed.

Why This Role Matters

This position plays a critical role in ensuring employees receive accurate, timely, and empathetic HR support, contributing to a cohesive and positive employee experience across HP Inc globally.

Education and Experience Required:

Degree in Human Resources or a related field, or equivalent work experience (customer focused)

Knowledge and Skills:

Strong written and verbal skills with English and Spanish. Portuguese is a plus.
Attention to detail.
Excellent time management skills.
Strong comfort level with standard MicroSoft Suite of tools and ability to easily learn new systems and tools (such as Workday and Microsoft Dynamics)
Ability to troubleshoot customer inquiries and work within tight deadlines.
Developed relationships.
Management skills.
Developing leadership and influence skills.
Ability to support employees in multiple countries.

Job -

Human Resources

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

HR Global Services Advisor 1

Key Responsibilities

What We’re Looking For

Why This Role Matters

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