As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.
Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:
Flexible paid time off
Hybrid work schedule
401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
Health & wellbeing benefits
Parental Leave benefits
Employee stock purchase plan
Your Role:
Under limited supervision, utilizing established policies, procedures, and customary practices, the HR Shared Services Coordinator performs a variety of general HR duties and supports members of the regional Human Resources team, including HR Business Partners and Advisors for assigned client groups across multiple countries. The HR Shared Services Coordinator will be responsible for managing incoming inquiries from managers and employees for the region through ServiceNow and will route and/or escalate specialized queries to the appropriate teams.
Responsibilities of the Role:
Serves as first point of contact/triage for incoming employee and manager inquiries through employee portal (myConnect), either routing employees and managers to available knowledge content, resolving the inquiry if possible, or escalating specialized requests to the appropriate HR team member
Processes and approves HR system transactions originating primarily in Workday and ServiceNow, including employee changes, new hires, and terminations
Acts as an expert and owner of data and processes; reviews and works with HR team members to resolve identified data audit issues and actively participates in process improvements for data management and other HR-related initiatives
Coordinates with other HR team members to provide overall client support and service to assigned groups in the form of resolution of administrative or routine payroll, compensation, or benefit-related questions and issues
Maintains employee data in systems and manages process for completion of accurate and up-to-date personnel records
Organizes and maintains employee files in compliance with regulatory requirements
Prepares reports for internal business partners; engages the Digital HR team to create custom reports, as needed
Understands requirements and provides support in relation to Regulated Roles, including initiating background checks
Provides administrative support for a full range of HR activities including processing HR invoices
Assists other HR team members in the execution of department-specific projects
Other duties as assigned (will include support with HR and Invesco event planning and other general office management duties)
Requirements of the Role:
2+ years of directly related HR experience in a customer/client focused role
General knowledge of HR best practices and employment law is preferred
Proficiency with Microsoft Outlook and advanced skills in Word, Excel and PowerPoint are required
Proven skills in Workday, or equivalent HR systems, are required
Strong team player; thrives in a collaborative work environment, including cross-training
Strong communication skills are required
Strong attention to detail is required
Open minded, flexible, and willing to listen for and learn from other people's opinions
Interpersonal skills necessary to effectively build relationships and communicate with people at all levels of seniority within the HR team and across the business
Very strong organizational/prioritization/time management skills
Strong problem-solving skills
Pursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.
Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.