HR Coordinator

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

·       Provides first point of contact for HR support to employees and managers across our global offices, responding to inquiries regarding policies, procedures, programs, benefits, perks and redirecting as needed to appropriate team members.

·       Manages and organizes new hire onboarding including communications with other internal stakeholders to provide an exceptional experience.

·       Leads the off-boarding process including but not limited to HRIS changes, payroll & benefit updates.

·       Ensures our HRIS system (BambooHR) and surrounding processes meet the needs of the organization, employees and other stakeholders through researching best practices and promoting continuous improvement.

·       Working with the appropriate business partners to formulate recommendations and strategies for process improvements and create optimal HR solutions designed to meet business objectives.

·       Lead various HR projects, including implementation support, and system optimization related to HR & benefits operations, dashboards, complex reporting, data management, security, and data integrity for Bamboo and HR systems applications.

·       Maintain and support HR technology systems, including troubleshooting and problem resolution.

·       Administration of benefits programs including but not limited to working with our third-party benefits brokers and insurance carriers, processing employees’ questions, leave of absence claims, program maintenance and improvements, and facilitating times of open enrollment. 

·       Supports payroll by accurately processing changes in HRIS and internal systems, tracking these changes on a bi-monthly basis.

·       Prepares employment verification letters and other correspondence, reports and presentations as required.

·       Perform other related tasks as required  

·       Bachelor’s Degree or Post Graduate Diploma or Certificate in Human Resources, Finance Statistics, Information Management

·       Minimum 1-2 years of relevant experience, ideally with HRIS and other HR systems

·       Experience with BambooHR (definite asset).

·       Experience with Canadian and US benefits administration

·       Knowledge of principles, practices and trends in HR systems with a focus on applying HRIS technologies to product and service development, delivery and support.

·       An entrepreneurial approach to work, taking preliminary steps to do what needs to be done; showing genuine willingness to be held accountable for successes and failures; seeking out and engages in self-improvement

·       Excellent verbal and written communication skills, able to communicate effectively and confidently in front of large groups

·       A collaborative nature and the ability to build effective relationships with all levels of the organization

·       Strong sense of urgency and ability to handle multiple priorities

·       Proven ability to work independently to achieve results including taking ownership of deliverables and being accountable for the results

·       Exceptional organization and coordination skills

·       Strong attention to detail