HR Business Partner, Employee Relations & Operations

 Opportunity

Twin Health is seeking an HR Business Partner ready to take on a high-impact role at the center of employee relations and people operations. As a close partner to the Senior Director, HR, you’ll own critical employee relations work, strengthen day-to-day HR execution, and help ensure the organization scales with consistency, fairness, and operational discipline

Responsibilities 

Employee Relations

• Lead and manage day-to-day employee relations matters, and partner closely with HR leadership on complex or high-risk cases
• Partner closely with managers (including clinical and non-clinical leaders) to navigate sensitive and complex people issues
• Ensure consistent application of policies and compliance with employment laws, particularly in a multi-state, healthcare environment
• Identify trends and recommend proactive solutions to improve employee experience and mitigate risk

Business Partnership

• Provide day-to-day HR guidance and coaching to leaders across care teams, operations, and corporate functions
• Partner on organizational changes, workforce planning, and performance cycles
• Build manager capability in handling performance and employee relations matters

Experience

• Partner closely with the People Operations team members to ensure smooth, consistent execution of core HR processes
• Help identify gaps, streamline workflows, and improve coordination across onboarding, offboarding, and employee lifecycle processes
• Co-lead and continuously improve new hire orientation, ensuring a consistent, engaging, and mission-aligned onboarding experience
• Serve as a visible HR presence for new employees, helping set expectations and reinforce culture from day one
• Support policy development and ensure changes are implemented consistently across the organization
• Act as a connective layer between employee relations, operations, and compliance to ensure a cohesive employee experience

Team & Function Support

• Act as a trusted extension of the Senior Director, HR, stepping in to lead or support key initiatives as needed
• Help drive clarity in roles, responsibilities, and handoffs across the HR team
• Contribute to building scalable, pragmatic HR practices aligned with Twin Health’s growth

Qualifications 

• 5+ years of HR experience, with strong depth in employee relations
• Experience working closely with HR operations and benefits functions in a collaborative team structure
• Demonstrated ability to manage sensitive employee relations matters with sound judgment, including knowing when to escalate
• Strong understanding of employment law and HR compliance (multi-state experience preferred)
• Experience leading or facilitating onboarding or new hire orientation programs
• Strong communication, judgment, and influencing skills; comfortable presenting to groups
• Operationally minded to improve processes without needing to directly own every workflow
• Comfortable operating with autonomy while partnering cross-functionally
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits  

The compensation range for this position is $120,000–$130,000 annually. 

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation 
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan