HR Business Partner, Client Experience

The Role

Farther's Client Experience (CX) team is the engine behind our advisor and client relationships — and it's growing fast. As HRBP for the CX org, you'll be the dedicated people partner embedded in our Irving, TX office, working closely with CX leaders to build a team culture that's as strong as the client experience we deliver.

This isn't a passive HR support role. You'll own employee relations, coaching, and — most importantly — the training and development programs that help our managers level up. You'll be the in-person HR presence our Dallas team actually relies on, and a key partner to CX leadership as they scale.

Your Impact

• Serve as the primary people partner for Farther's Client Experience org, providing hands-on support for employee relations, coaching, and conflict resolution
• Build and own a manager training and development program focused on elevating entry-level and developing managers within the CX team
• Be the in-person HR resource in our Irving, TX office — someone employees and managers can walk up to with real questions and concerns
• Partner with CX leadership (including leaders overseeing advisor experience, client transitions, and client experience) on people strategy, headcount planning, and organizational development
• Support performance management processes including goal-setting, reviews, and performance improvement in partnership with the Head of People
• Help drive engagement and culture initiatives, with a lens toward how our CX team shows up for each other and for the business
• Collaborate with the broader People team on companywide programs, sharing learnings and best practices from the CX org

The Ideal Match

• 4–7 years of HR experience with meaningful time in a generalist or HRBP role supporting a specific business unit or client group
• Strong employee relations chops — you're comfortable handling complex, sensitive situations with professionalism and sound judgment
• Experience building or delivering manager training programs, especially for first-time or developing managers
• High EQ and a communication style that earns trust quickly across all levels of an organization
• Comfortable being the only HR person in the room (and in the office) — you operate independently and know when to escalate

Bonus Points

• Experience supporting a CX, client services, or operations team in a high-growth environment
• Familiarity with the financial services or wealth management industry — or curiosity about it
• Experience with Rippling, Lattice, or similar HRIS/performance management platforms
• Background in learning and development, facilitation, or instructional design

Why Join Us 

• Competitive comp package that rewards impact
• Work alongside some of the brightest minds in fintech
• Ground-floor opportunity at a fast-scaling startup
• Chart your own growth path as we expand
• Full health benefits + 401(k) matching & Roth IRA options
• Unlimited PTO

Ready to disrupt wealth management? Let's talk!