HR Operations Administrator
Hybrid, London
Arriva Rail London
Closing Date: 30th December 2025
Arriva Rail London is an industry-leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL) and is part of the Arriva group.
Here at Arriva, we are on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 14 different European countries every year. We have a vision to help shape a future where passenger transport is the best choice, through digitisation, sustainability, and continuous improvement, we want you to join us at the forefront of the passenger transport industry!
Arriva Rail London have a fantastic new role within the HR Operations team! Reporting directly into the Head of HR, we are on the hunt for a HR Operations Administrator. This role is a fantastic opportunity for a budding HR professional who has a strong administrative background but wants to progress into the HR Operations space.
You will also have access to our benefits which include FREE London Underground and Overground travel for you and a designated person!
What you’ll be doing:
The HR Operations Administrator will organise and attend key meetings such as investigations, disciplinary hearings, grievances, union consultations, and sickness absence reviews.
You will be responsible for taking accurate, impartial minutes and preparing confidential meeting papers promptly.
This individual will manage processes such as nightworker questionnaires and provide minute‑taking support for Company Council and policy working groups.
You will be responsible for supporting HR Advisors with Subject Access Requests, ensuring sensitive data is reviewed, redacted, and delivered within statutory timeframes.
The HR Operations Administrator will create employee letters for changes in terms and conditions, promotions, and job moves.
This individual will process sickness absence data, run weekly reports, and maintain accurate HR records in line with GDPR.
You will be responsible for keeping HR systems and intranet pages up to date, supporting managers with Workday actions, and running standard reports.
The HR Operations Administrator will coordinate HR inductions, support learning and development activities, and record attendance.
This individual will contribute to HR projects such as health and wellbeing initiatives, policy development, and continuous improvement activities.
You will be responsible for suggesting and implementing process improvements, providing cover for colleagues when needed, and ensuring seamless HR service delivery.
What we need from you:
You will need GCSE Maths and English at Grade C or above (or equivalent qualifications)
The ideal individual will have proven experience in an administrative role with strong organisation and attention to detail
This individual will need demonstrable experience of accurate data input and maintaining reliable records
The HR Operations Administrator will have working knowledge of MS Word including mail merge, Excel, Outlook, and PowerPoint
You will need the ability to work flexibly, quickly, and accurately while managing competing priorities
The ideal individual will have experience handling high volume workloads and balancing planned and unplanned tasks effectively
This individual will need excellent communication skills written, verbal, and active listening paired with strong interpersonal and customer service abilities
You will need the capability to organise your own workload while contributing positively to a collaborative team environment
The HR Operations Administrator will have a proactive can do approach to problem solving knowing when to consult or escalate
The ideal individual will have resilience remaining calm under pressure overcoming blockers and ensuring accuracy in all tasks
What you’ll get from us:
• Free Travel for you and a nominated person at your address on TfL Network - this alone worth total £5,200 per annun
• Discounts on European rail services after 1 year of service
• Free travel on Arriva branded rail services around the country
• 75% discount off of season tickets on other Train Operating Companies
• Arriva Village - web based discounts on various products/services on the high street
• Employee Assistance Programme - 24hr helpline, covering a multitude of subjects
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success...
If you require any reasonable adjustments to be made to the application or interview process, please don’t hesitate to let us know.